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Showing topics posted by Hime, Neutron or Conguero and posted in for the last 365 days.

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  1. Last week
  2. I don't think tickets will be necessary, but I'll be able to confirm that once we determine how we're addressing this.
  3. NCSoft Support service

    Our CS team will follow up on your most recent ticket.
  4. Salvation Known Issues List

    Update January 17, 2018 - Zodiac Agathion expansion is now available. Visit our system overview page for more details.
  5. We're currently investigating items previously offered by the suspicious merchant no longer being available in-game. I'll provide an update when I have more info.
  6. Default Seed Bracelet and Zodiac Agathions

    Zodiac Agathion expansion is now available. Visit our system overview page for more details.
  7. All game servers will be down for maintenance beginning Wednesday, January 17, 2018 at 4am PST / 6am CST / 7am EST / 1200 GMT and ending at approximately 8:30am PST / 10:30am CST / 11:30am EST / 1530 GMT. Estimated downtime is 4 hours 30 minutes. With this maintenance: The Fortune Reading game will begin and last until February 7. The Zodiac Agathion Bracelet upgrade system will become available. The following bug fixes will be applied: Fixed a crashing issue with the Sigel Knight’s Shield Wave skill. Paulina’s R-grade 30-Day set is now provided when awakening at the statues in Ye Sagira Ruins. Critical Slasher raid boss skill damage sharing is now only applied to player characters. Winter Holiday items and Ancient Kingdom Cloaks will be removed from the L2 Store. The 50% Bonus EXP Server Setting will be turned off. Standard database maintenance and application restarts will be performed. If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the forums. We also encourage you to follow @L2andAionOps for maintenance and server status updates.
  8. Any preview?

    Not this week. Additional work and testing is being done to ensure that items and systems data added in Salvation properly transfer with characters. We want to make transfers available again as soon as possible and will provide an update once we have more to share.
  9. Any preview?

    We plan to have details for the next event available for you this week. Stay tuned!
  10. Don't address your thread topics to NCSOFT staff members.
  11. Earlier
  12. Starting on Sunday, January 14, 6am PST / 8am CST / 9am EST / 1400 GMT, the payment system will undergo scheduled maintenance for approximately 8 hours. During this time, you may continue to purchase and spend NCoin, but Prestige Pack subscriptions* will be unavailable. If you are considering purchasing the Prestige Pack, please be sure to do so prior to the maintenance. Your patience is appreciated during this time. *Prestige Pack subscribers who have a recurring billing date on January 14 have been granted one additional day of membership time to retain Prestige Pack benefits through this maintenance window.
  13. Hey K4gebunshin, Your items were delivered to your Character Warehouse. Be sure to check there. Thanks!
  14. Fan Creation subforum inaccessible

    Wizard and Rogue forum access issues are fixed now. Thanks for the additional finds!
  15. All game servers will be down for maintenance beginning Wednesday, January 10, 2018 at 5am PST / 7am CST / 8am EST / 1300 GMT and ending at approximately 8:30am PST / 10:30am CST / 11:30am EST / 1530 GMT. Estimated downtime is 3 hours 30 minutes. With this maintenance: The Red Libra event will conclude and event items will be deleted. Standard database maintenance and application restarts will be performed. Windows updates will be applied. Other updates and reminders: The 50% Bonus EXP Server Setting will continue until next Wednesday, January 17. If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the forums. We also encourage you to follow @L2andAionOps for maintenance and server status updates.
  16. Salvation - First Chapter Feedback

    Our coffee is actually pretty decent.
  17. Salvation - First Chapter Feedback

    Significant changes are definitely slow to come. We'll be the first ones to acknowledge the natural divide that exists between a dev team in Korea and a publisher in the U.S. As a Community Manager I've worked on games for which dev teams are in the same building, and the challenges present in publishing in a different region and language from the people developing the game are greater. But regardless of the company makeup, internal communication is still among the most important components of operating a quality game. When we survey the community for specific types of feedback, that allows us to compile clear data to present to the developers. It doesn't mean they'll act on all of the data, or that all of their actions will be timely, but we can continue to build strong cases through consistent reports of issues and requested improvements. That's a big part of the development process, and one we're committed to actively participating in on behalf of the community in the west—and for the betterment of the game!
  18. Salvation - First Chapter Feedback

    I promise I'm a playable character.
  19. Happy New Year! We hope you've enjoyed your experience thus far with Lineage II: Salvation - First Chapter. Now that you've had some time to delve into this update, we'd like to collect your feedback for the dev team. Please vote and post your reasons below: What did you like most about the Salvation update and why? What did you NOT like most about the Salvation update and why? What features would you like to see in the next update? You input will help us continue to improve the quality of the game for you in future updates. Thank you! The Lineage II Team
  20. Nickname story

    Conguero refers to a male conga player and stems from Cuba. I've been a drummer for about 24 years and specialized for most of that time on congas and other Latin percussion. I've always liked this name 'cause it's fairly distinct where I'm from, but not obscure.
  21. Thank you and Happy New Year to all! The random spawning was a bug. It should be resolved with the maintenance this morning, but do let us know if that is not the case. We're on it! Queuing should open within the next week, but I'll follow up.
  22. All game servers will be down for maintenance beginning Wednesday, January 3, 2018 at 5am PST / 7am CST / 8am EST / 1300 GMT and ending at approximately 6am PST / 8am CST / 9am EST / 1400 GMT. Estimated downtime is 1 hour. With this maintenance: Standard database maintenance and application restarts will be performed. Other updates and reminders: Red Libra and 50% Bonus EXP Server Setting will continue. If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the forums. We also encourage you to follow @L2andAionOps for maintenance and server status updates.
  23. Fan Creation subforum inaccessible

    Good catch, Jota!
  24. New forums awareness

    Done!
  25. Prestige Pack

    The Prestige Pack has not been updated yet and yes, you will still receive the old reward until we can update it. We will be updating the Prestige Pack so please hang on to the scrolls for the time being. Thank you!
  26. Happy Holidays from NCSOFT!

    As we near the end of the year, everyone here at NCSOFT would like to wish you a safe and happy holiday season. While we’ll be continuing to manage the live game services and provide Customer Support, many of us will be enjoying a holiday break. With that in mind, we wanted to update you on our schedule for the rest of the year: Red Libra will run until January 10, 2017 50% Bonus EXP server setting is on until January 17, 2018. Winter Holiday Sale and Ancient Kingdom Cloaks promotion will run until January 17, 2017. Happy Holidays from all of us at NCSOFT, and we look forward to sharing more with you in 2018!
  27. ERROR 610

    It is a general error code that GameGuard gives when there is a connectivity issue, and it is not specific to one issue. As pointed out by another player, with this particular report, there is correlation with Net Virtua, a Brazilian ISP. And those who have been posted about this issue yesterday are on Net Virtua.
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