Straight to the point.
I opened a ticket to check for few items restoration eligibility. Restoration Policy is pretty clear: https://support.lineage2.com/hc/en-us/articles/360035810271-Token-based-Restoration-Policy
I was then accused by a """Senior""" GM of trying to exploit the restoration system. Only because I quoted their own Policy to them.
The full untouched conversation is here. Pretty frustrating seeing how unaware of the work they are supposed to know how to do it.
I've gotten no response so far for the restoration of other items on the list.
By """Senior""" GM Wraith I exploited the restoration system because I double checked with them, by their own 90 days Policy, if my restored bow was actually eligible or not.
In a single reply he brought up the apparent reason(not mentioned before)as an excuse, very convenient for them, of a quote of my previous restoration. He's said the 90 day restoration policy didn't exist back then, but here's WaybackMachine snap shot of their support page on June/2020 already showing the 90 days policy: https://web.archive.org/web/20200808211038if_/https://support.lineage2.com/hc/en-us/articles/360035810271-Token-based-Restoration-Policy/ @Juji@Hime
Can I call my lawyers?
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Me
5 days ago
Hello,
Just want to check the eligibility on my items for restoration:
+0 Fallen Angel Ring
+13 Bloody Krishna Thrower
Lv4 Legendary Dye's (one of them)
+6 Ruler's Authority
GM Zack
5 days ago
Hello,
Thank you for contacting Lineage II Support Team.
Upon further reviewing your request, we have verified that only Fallen Angel's Ring and +6 Ruler's Authority-Stage 1 are eligible. However, we can only restore one accessory for this account since the restoration is limited to 1 per category (Weapon, Accessory, Armor and Dyes) within the same token period (July to Dec.).
As for your other concern, your +13 Bloody Krishna Thrower is not eligible for restoration since it was restored in your previous ticket (23606859). Unfortunately, we will be unable to provide assistance once this weapon gets broken.
Lastly, we were unable to find any Lv.4 Legendary Dye's in your character inventory. Please note that the item must be in your character inventory for us to check the item eligibility and please be aware that any restoration request is still subject to review. You may check the full details of the Token-based Restoration Policy here: Token-based Restoration Policy – Lineage II Support.
I hope this information helps and please let us know if you have any other questions.
Regards,
GM Zack
NCSOFT Support Team
Geter
5 days ago
The bow restoration was 5 months ago.
The Token-Based Restoration Policy is very clear under "Compound/Enchant Fail Restoration":
'The item has not been restored by the NCSOFT Support Team in the last 90 days, this includes restorations performed on another account or character.'
The level 4 dyes are applied to the character. I created them myself and never asked for restoration before.
GM Zack
5 days ago
Hello,
Thank you for getting back to us.
Regarding your concern, once the item has been restored, the item is not eligible for any kind of restoration for 90 days. Take note that if it was requested by the same player regardless if it is over 90 days, it will still not be eligible for restoration.
As for your other concern, we will not be able to verify your Lv.4 Legendary Dye's since they are applied to your character. As stated, we need your Lv.4 Legendary Dye's in your character inventory for us to check the item's eligibility.
I hope this clarifies your inquiries. If you have any other issues or concerns, don't hesitate to contact us.
Regards,
GM Zack
NCSOFT Support Team
Me
4 days ago
Yes, 90 days. That's equal to 3 months. And my bow was restored 5 months ago!
By your rules and policies my bow is eligible. Do you understand it now? That 23606859 ticket was on 5 of september of 2020. Wayyyy more than 90 days ago.
Do you confirm it's eligible now?
Senior GM Wraith
4 days ago
Hi,
Unfortunately so, your item has been restored on this account before albeit beyond 90 days. We've mentioned in your older ticket 23606859 that
"take note that this item will no longer be eligible for any kind of restoration once it's restored."
With that, this would to be like an attempt to abuse our restoration policy and can be considered as exploiting customer service, which can result in this account and all others connected via IP to be denied restorations in the future. I'm sorry but we won't be able to assist you further in this case. Please note that further requests to have this item restored may no longer receive a response from us.
However in the event that you have other inquiries or requests, please feel free to send a new ticket for those.
Regards,
Senior GM Wraith
NCSOFT Support Team
Me
4 days ago
WHAT?
attempt to abuse? attempt to abuse?!?!?
did you even check the timeline of the events????
I read your policy, its crystal clear.
I come ask something, your lower tier GM states something different from the Policy
I ask for clarification quoting your own policy.
He replies saying EXACTLY what I quoted from the policy:
"Regarding your concern, once the item has been restored, the item is not eligible for any kind of restoration for 90 days. Take note that if it was requested by the same player regardless if it is over 90 days, it will still not be eligible for restoration."
Then, since he replied with the same thing as I quoted from the Policy ask for confirmation that is eligible,
AND YOU Wraith COME, ON YOUR FIRST CONTACT WITH ME, SAYING I'M TRYING TO ABUSE?!
EVEN THREATENING ME OF DENYING FUTURE REQUESTS?
ARE YOU OUT OF YOUR MIND?!?!?!
NOT ONLY THAT, TWO MORE THINGS:
THE POLICE THAT WAS PUBLISHED ON THIS SUPPORT PAGE WHEN I ASKED FOR THE RESTORATION HAD THE EXACT SAME DESCRIPTION ABOUT 90 DAYS. I CHECKED THAT BEFORE ASKING FOR ELIGIBILITY!!!
AND
EVEN IF THAT WAS THE CASE, WHICH IS NOT, YOU EASE THE POLICY THAT WAS TOUGHER FOR A SHORT PERIOD OF TIME, THAT WAS OBVIOUS TOO EXTREME HENCE IT WAS EASED, AND WHOEVER ASKED FOR THE SERVICE AT THAT TIME IS DOOMED FOREVER? IS THAT A FREAKING JOKE?!
WATCH YOUR TONE NEXT TIME YOU TALK TO A PAYING CUSTOMER. OR I'M TAKING THIS TO THE COMMUNITY FORUMS AND DISCORD.
THIS GAME IS ONLY GETTING WORSE AND WORSE FFS
Me
3 days ago
Show me the history of the Policy with the changes over time.
Me
3 days ago
?
Me
2 days ago
restore the fallen angel ring asap
Me
4 hours ago
Where's the restoration of my +1 fallen angel ring????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
I'm posting this on the forums to show how mediocre and bad qualified and arrogant some GM's are.