Hello, I would like to know if someone can clarify something for me about the restoration policy.
I sent an email requesting eligibility for an item I just won at the event.
What they answered me is that another account with this is directly or indirectly associated with the account with which I sent an email and that account requested the restoration a short time ago so it could not restore the items that were asked when opening a ticket.
The rules say that EACH ACCOUNT has 3 restore tickets and not each IP, PC or associated accounts.
Could someone tell me where we should go.
A) Each NCSOFT account is granted 3 Lineage II restoration tokens twice per calendar year (3 tokens on January 1st, and 3 tokens on July 1st). These do not carry over tokens. When you receive your new tokens, all unused tokens are removed from your account. Tokens can be used for any request falling into the below restoration categories.
B) Each IP or PC is granted 3 Lineage II restoration tokens twice per calendar year (3 tokens on January 1st, and 3 tokens on July 1st). These do not carry over tokens. When you receive your new tokens, all unused tokens are removed from your account. Tokens can be used for any request falling into the below restoration categories.