Echeyak

I'm a new player, only played for a month, got 106 level and I'm already on server Naia top 2000 with all my 7 chars wtf? how bleeping dead is this game? and NCsoft wants me to drop money on a dead game instead of fixing their shit rates/lag/bugs/random DC/gold spammer/fail updates that break the server? NCsoft doesn't understand why players leave the game? they don't understand that more players = more money? this is elementary school simple staff to understand, or they try to kill the game on purpose and cash out?