Jump to content

Beatricea

Adventurers
  • Posts

    23
  • Joined

  • Last visited

  • Days Won

    1

Posts posted by Beatricea

  1. since when is it our obligation to report bots?

    it is actually ncsoft's obligation to find them and ban them. not ours. our time is wasted. reports go unheeded and unresponded to.  if you have made report tickets in the past you know that we get a canned message in reply saying, "thank you for your concern about this matter. due to privacy issues we cannot disclose the result of our investigation." 

    what i hear that saying is, thanks for the time you wasted to send us this magnificent bot report but we're not going to do squat about it because we don't care, sincerely yours, ncsoft.

    not worth the time spent even trying to report bots. they aren't going anywhere because ncsoft likes them.

  2. 21 hours ago, Xuka said:

    Absolutely useless topic. Three days in a row sent a ticket on the same bots 50+ In response, I see every time "I can assure you that proper actions will be taken as soon as we are done with our investigation"

    does it include the wording "we take this issue very seriously?"

    NCSoft is gaslighting us. there is no intensive "investigation" required.  boots on the ground in-game by a GM and they can account ban as they see the bots. it's simple. what they are investigating is whether or not bots belong to whale spenders or not. they can't ban the ones that bring high dollars to NCSoft, that would just be .... well, use your own words.

    the only way NCSoft takes botting seriously is for the money botting puts in NCSoft's pockets. they neither care about nor respect their playing community.

  3. 5 hours ago, drosostalitsa said:

    hi today i try to log my account and is banned...can you terll me why?i dont use bots or whatever that is...i make the char went him 15lvl and i log him off and now its banned...omg this is redicilus

    apparently it's okay for NCSoft to ban legitimate players for no reason but not okay to ban bots.  must be their new company policy........

    • Like 2
  4. 3 hours ago, drex said:

    13 pages, has there been a single response from a GM?  

    Back in the old day, you paid $10/mo/account, so banning thousands of paying accounts was 10's or 100's of thousands per month in lost revenue.  But what financial contribution are today's bots making to NC?  With no financial contribution, adena sellers can simply bot new accounts with no risk, so I do not understand the hesitancy of NC to swiftly ban bots?  

    Reporting is a joke, you get 1 report per 1/2 hour?  How are you supposed to report every bot in a bot party?  Or report the 20+ parties in a single area?  

    And for a PvP game, the players have very little ability to police the bots without significant financial risks to themselves, which is freaking stupid.

    As someone stated earlier, a single GM can single handedly wipe a server of bots in a very short period of time.  Go to an area, ban the blatant ones, and those toons will have to start from scratch again.  It will take a while before newly started bots can get back to 40-50-60+ again.  

    But it is a joke that real players have to be afraid to use a loop macro on their mouse or gamepad, but full BLATANT bot parties operate with immunity.

     

    the clearest answer to your question of how does NC benefit from all the bots is...... the bots belong to them!  i think it is entirely possible a majority of them do.  and why not?  with bots making so much adena NC can benefit in real money for selling that adena.  i also believe many of the bots that don't belong to NC do belong to their high-spending whales and are thus immune from banning.  ban my bots, lose my money...

    of course they aren't going to respond.  they can't answer the hard questions.  it's pretty obvious that, despite them saying they ban hundreds of bots, they really aren't effectively scratching the surface.  the game is unplayable because of the bots, they are losing real players all the time.  soon all they'll have left is bots and whales.  it all comes down to bad management policies within the company.  the bottom line of greed, botting makes money.  bad management is in the fact they refuse to fix the problem and even worse, they refuse to communicate with their playing community.

    yeah, this thread is 13 pages with no GM response.  and they won't respond.  the game will die because they refuse to enforce their own rules which will drive real people away.  they don't get it, they don't care.  they'll milk it for what they can until it's dead.

  5. 8 hours ago, blazus said:

    All suspicious cases should be reported directly to the support. 
    The team takes these requests very seriously, but they do not have the right tools outside the automated reports. Therefore, the entire community should help in the fight against bots to report as much as possible. 
    I also propose to return to the old-fashioned detection method, i.e. GM in the game which observes the behavior of players. This requires the employment of an additional 100 people to watch all players and recognize evident cases of breaking the rules.

    you must be one of them.. an NCSoft staff member incognito.  LOL

    it wouldn't take 100 people live in-game to take care of the bots. a team of one GM per server could handle it easily enough. go to a field, see a bot, account ban. not hard. takes less than 30 seconds.

    granted with the thousands of bots on some of the servers it will take more than a day or two. once one server is done the GM's can move to the other servers to help.

    as for me, i'm finished helping NCSoft with bot reports.  such reports go completely ignored.  bots i reported weeks ago are still running in the same fields in the game even now. NCSoft is not doing anything either proactive or reactive about it.  they're trying to develop some kind of automated bot detection system that will never work because someone will always find a way to program a third-party bot program around it. 

    the problem is they've let this problem go on for 15 years.  at this point i doubt there is any solution but to leave NCSoft servers.  not only do they not solve the botting problems, they ban legitimate players without reason.  72 hours now for one person who was account banned and no reason given despite the fact he has submitted three tickets asking "why?"  he has been told nothing.  the way this should work is, an email should be generated to that account the moment it is banned saying, your account has been banned and this is why.  and then give appeal information.  they way they do it now, they ban people then wait for those people to appeal the ban and then they don't answer for.. who knows how long.  it's backward, unethical and wrong. 

    NCSoft needs to be completely restructured from the top down with people who actually give a damn. because none of them do.

    • Like 1
×
×
  • Create New...