BWEIB

@Hermes @Hime @Wissp @primali IS IT SERIOUS ADMINISTRATORS POSTING ASKING FOR HELP AND YOU ARE ONLY SERVING TO REMOVE THE PUBLICATION? WHY DOES IT NOT HELP? Why can't I get help from any of you? Why can't I get at least one answer? why so much cruelty with the players? why so much indifference with the players? why don't you care about the community? I'm just asking for support.

@Hermes @Hime @Wissp @primali Good afternoon, I would like to know why I can't get any responses from the admins? I've been trying for more than two months and no one answers me, could you please have an answer from one of you?

Can any administrator check and help? @Hermes @Hime @Wissp

How about asking for an opinion on what we think of the support team, and what we think about the automatic messages we receive in response? @Wissp

The problem is that the administrators don't respond, I don't know why, I think that for the amounts that everyone spends on the game, we should all have better support. @Wissp @Hermes @Hime

Thank you, but I'm waiting for a return from the admins, because what's the use of the forum and the admins if they can't answer a question or clarify a problem with customers need @Hermes @Wissp @Hime

@Hime @Hermes @Wissp

@Hermes @Wissp @Hime Unfortunately I had a problem with my credit card, but two months later, fighting, I managed to reverse the mistake they made with the bank, I have an email confirming it from the bank and from one of the supporters who recognized that the amount was reversed, after that sending proof of everything the support stayed with each email asking for something different until they didn't answer me anymore, and even after confirming everything, Brave Orchid support called me a liar saying that the values were not reversed. It's very bad with the customer, more than two months exchanging emails trying to solve everything, and when they solve it they ignore me, so if possible I would like to ask for your help, and also ask to pass it on to the person in charge of the support team to deal with the problems better. customers. We are all subject to problems happening, but I got in touch to solve it, and I'm just ignored. PLEASE, NCSOFT REQUEST THAT THEY HAVE AN ATTENTION WITH THE SUPPORT AT , SO THAT THE HEAD OF THIS TEAM TALKS TO HIS EMPLOYEES TO TREAT CUSTOMERS BETTER. THAT YOU CANNOT ACCUSE A CUSTOMER OF A LIAR

thank you very much

can you help me please @Hermes@Arctic Because the support team didn't want to help me humpty, senchou, sirc, david, gmyggdrasil, gmleyza, czeah, skaarf, louise, relik, margarita all these names are from the team that attended me and didn't want to help me. I had a problem with my credit card, and the company simply canceled all my international purchases, with that my purchase of nc soft too, in short my account was blocked, I proved all this to the support team, I proved that the card was mine and I proved that I wasn't trying to commit a diaper or anything. Today it was exactly 13 days of email exchanges, today as my account was blocked, my prestige was renewed on the same card that I had a problem with and that I proved to be mine. Soon after I activated my prestige I sent an email showing them, I thought this will help me, that nothing, 30 minutes later they from the support team went there and canceled my prestige without me even asking, and they made the chargeback '' I have everything for email to prove''. I believe I'm not the first player to have this problem with their credit card, I proved to be an honest player, but the support team ignored it. I really want to play with my account again, as everyone knows it is very difficult to equip and level up. What I've been asking for these 13 days is that they give me a single way to get everything right. So I humbly ask that if anyone can help me recover my account, I will be very grateful.

can you help me please @Hermes@Arctic Because the support team didn't want to help me humpty, senchou, sirc, david, gmyggdrasil, gmleyza, czeah, skaarf, louise, relik, margarita all these names are from the team that attended me and didn't want to help me. I had a problem with my credit card, and the company simply canceled all my international purchases, with that my purchase of nc soft too, in short my account was blocked, I proved all this to the support team, I proved that the card was mine and I proved that I wasn't trying to commit a diaper or anything. Today it was exactly 13 days of email exchanges, today as my account was blocked, my prestige was renewed on the same card that I had a problem with and that I proved to be mine. Soon after I activated my prestige I sent an email showing them, I thought this will help me, that nothing, 30 minutes later they from the support team went there and canceled my prestige without me even asking, and they made the chargeback '' I have everything for email to prove''. I believe I'm not the first player to have this problem with their credit card, I proved to be an honest player, but the support team ignored it. I really want to play with my account again, as everyone knows it is very difficult to equip and level up. What I've been asking for these 13 days is that they give me a single way to get everything right. So I humbly ask that if anyone can help me recover my account, I will be very grateful.