Using main account to play that is years old, no problem. made new acc to 2box a spoiler, it got banned for suspicious behavior (seemed like a kick/crash). Couldnt access site either on the new, or my old account. Could still play on 1 account. So they had blocked me from accessing their site to prevent me from creating new accs, and had banned my 2nd account.
You can contact email@example.com to get back your access to their website, and ask either them or firstname.lastname@example.org to ask for your client to be unbanned.
I spend 20+ days in ragequit until I decided to go at their pace (2days