Not going to go in to an insulting spree with you. Just to clarify, in my personal opinion is not the GM's luck of trying. I am sure they are trying their best with the resources they have. However is it an understatement when I say that the result feels unprofessional? Again, not gonna answer to any further insults from you but in my professional life I always deliver what I promise on time and up to the expectations to the end customer. This account is not new btw...thanks