Its just a shame.
The games obviously is in need of new players and then they have it shut down to a skeleton crew so you cant reach someone to let them know, the forums are ignored, and the reddit isnt read. I mean if you just dont care anymore shut the damn thing down.
I'd talked several friends into giving the game a shot and its been a week. Its already hard to talk people into trying an older game. However when its apparent to new players that if they ever have an issue it will take weeks to resolve its a pretty hard sell.