As i see by reading support team's replies to other player ban issues, most of the cases are permanent bans due to 3rd programm use.
My character was also banned. I know that i did not use any kind of programm for any reason (not even for ping) and i don't really care about anyone else's opinion.
As i understand your antibot software detects traces or something of programms like these on computers and gives autoban even if that programm doesn't even running atm.
-It would be professionaly to post what should someone do to be sure that his computer is clear to access your