
Holyangelcy
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Launch Pack purchase error - clarification request
Holyangelcy replied to Violar's topic in Report A Bug
Since we don't get replies from support and this is becoming a joke now, @Hime please check ticket: 22202765 . The difference is that 2400 NCoins from my account disappeared. It's been 1 week now and the support team is not helping. Thank you. -
Launch Pack purchase error - clarification request
Holyangelcy replied to Violar's topic in Report A Bug
At least you didn't have your NCoins deducted I have 2400 gone missing from my account and I am being ignored in both the support tickets and forums.. happy days! Oh yeah, without even being able to get the Chronicle pack -
Those weird responses from them.. gotta love them! You wait for days for a response and at the end the response doesn't even make sense.
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So.. after 5 days the issue did not resolve yet. Good thing is that I got a reply from support but all they said was: "I've checked your account and unfortunately, I am unable to locate any purchase of the Launch Packs from this account." Yet, my request as I said in the ticket again is: "1. Restore the 2400 NCoins that vanished from my account. This is something you can check I imagine. 2. Allow me to buy the Chronicle Pack. I keep trying to buy it, but it says that I can only buy it once.. yet I don't have it." I am not sure what is going on or how I can communicate this better to
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Classic Server Maintenance: Wednesday, October 17, 2018
Holyangelcy replied to Hime's topic in Archive
Can you fix the Packs and the missing NCoins please? Thank you. -
"This serial code has already been used" But where are my coins?
Holyangelcy replied to Junk1eb0Y's topic in Report A Bug
Similar issue as well. I got 2400 NCoins and tried to get the Chronicle pack but got the error instead. Then the NCoins disappeared from my account and didn't get the pack apparently. I got a reply for my ticket that I could get the pack so I got 2400 NCoins more and tried again, but still nothing. So it seems that I am minus $60 and nothing to show for! Instead of enjoying the game now, I keep checking my email to see if I got a response to my tickets... Funny thing is that refund is the last thing in my mind right now. I would prefer to get the pack and I don't care if I have 2400 NCoins ext -
So did anyone get any update? I even got 2400 more NCoins to try and get the pack because I won't be able to level the buffer with my friends in a while, but couldn't get the pack still. Also the first 2400 NCoins that I got are still missing..! Happy days!
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I bought Chronicle Pack but I don't have it, help.
Holyangelcy replied to elxdark3's topic in Report A Bug
Yep did that. -
I bought Chronicle Pack but I don't have it, help.
Holyangelcy replied to elxdark3's topic in Report A Bug
Almost the same thing happened to me. When the NCoin issue got solved, I got 2400 of them and went to buy the Chronicle pack. It bugged out or something and now I am left with no coins and no chronicle pack and don't know what's going on. Still waiting on those tickets -
I already checked the merchant in case that I got the pack somehow but didn't show in my transactions. Unfortunately there was nothing there
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I got NCoins earlier today by using my Visa Card since paypal was giving me an error. The charge came of 30 dollars and I got an email confirming the purchase. When I logged to my account I could see 2400 NCoins there, but when I tried to buy the Chronicles pack it failed and as an impatient person I tried to buy it several times before giving up. Later on I logged back to my account because I was told that it was fixed, but my NCoins went from 2400 to 0! I even checked to see if I got the pack but I didn't. Any ideas what happened and what can be done?