How about those who may have purchased? You know, your player base that held out for a bit to see how the launch went and then got lucky that they didnt buy because of the failed rollout? The event did not go as intended, I was hoping to have the chance to get potentially an upgrade to gear. Well, the abysmal rates with the fraudulent switch of text made it that I was unwilling to spend because its a scam. The player base is hungry for this game, but there are alternatives and I am for one wondering if bothering with this is worth my time. I played this game since Open Beta and Korean Closed Beta, and frankly, this is worse than dealing with the never-ending amount of bots that plagued the early part of this game and continued that NCSoft has YET to ever actually deal with. I am willing to help, I work as a program analyst and evaluating customer requests and needs to what the end client needs is an every day to day thing. If the job cant be done with two people, then maybe NCSoft should do some reviews and be honest. If this game is not a priority and is being left as it is then tell us, otherwise listen to the player base and do something about it. Honesty from this company is what we are looking for.