I'm long retired, with plenty of experience in management thank you. You clearly sound threatened by accountability. Like someone who consistently makes mistakes due to your own laziness/lack of effort. Did you receive a lot of "participation trophies" as a child? I only pray that you work in a field where your incompetence doesn't affect thousands of people.
The incompetence of todays NCsoft is astounding. It's clearly the result of 1 thing... Lack of accountability by management. We never saw this level of incompetence in 2004. Employees don't care about making mistakes, or miscommunicating to the public, because hey.. we'll just give away angel cat apologies to make everything ok! Start firing people and set an example. Do your job.