Administrators
Posted November 14
Hello everyone,
First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.
We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.
We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:
Q: Game server you play on (Chronos/Naia):
A: Chronos
Q: City and Country where you play from:
A: NJ / USA
Q: Your ISP provider name
A: Optimum
Q: Is your lag problem continuous, or is it intermittent?
A: Its a random disconnect problem
Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: All times of the day and night
Q: Problems you are experiencing (please provide as much detail as possible):
A: I have 3 accounts logged 2 supporting my main, 1 or 2 will randomly disconnect while the other stay logged in but die because of lack of support or damage xping
Q: Do you use any VPN or Fastping service? If so, which one:
A: no
Q: Did you find a temporary solution to your issue? If so, please share:
A: no