Once upon a time in an MMORPG far, far away, there were GMs that actually knew how to play the game. In fact those GMs might be on at any time and you could request assistance from them. (Unstuck was actually performed by them when it was a graphic glitch.) Play was paid from paying for accounts, whole items dropped in the field, and a reasonable amount of adena could be found by just by xping.
Cycle forward 16 years... GMs no longer show up, do they know the mechanics of the game. Does the company realize that to keep the interest of the better part of the players that the play must