MrE

Just like to follow up on this thread that was written by @Wisp below? Any comments? You said you were going to provide an enhanced gaming experience, aside from you taking things away and making support utterly useless, Have yet to see anything close to "enhanced" You said you were going to improve engagement and support.. well.. we all know about support.. or lack of it. Gm's / community managers have yet to say anything to players in the "new Discord!" Communication has actually gotten worse... Your "updates" are once a week right before servers go down. No roadmap, no patch notes, ZERO communication, and again, your support staff .... I cant even come up with a word that describes it, it is SO bad. I honestly don't know why you even have a support staff? It's been a fiscal quarter, I think your player base has been more than patient waiting for these promises.. But we've all been playing long enough to know, none of this was going to happen, Same old NC Soft West, same empty promises and same ptw events that are falsehoods to the player base with less that honest rates. Posted July 12 Greetings, Lineage II Community! Allow me to reintroduce myself as your Community Manager! NCSOFT West has recently undergone a significant internal restructuring, resulting in the formation of NC America, a newly unified entity dedicated to providing an enhanced gaming experience to all our players. Our goal is to improve engagement and support to levels beyond what we've achieved before. However, I want to acknowledge that the process of ramping up will take some time. We are committed to rebuilding and strengthening our connection with the community, and your patience and understanding will be greatly appreciated during this transition. In the coming weeks and months, you can expect increased communication, regular updates, and a renewed focus on community engagement. Your feedback and insights will play a vital role in shaping the future of Lineage II. While we may not be able to respond to every post individually, rest assured that we are actively monitoring and compiling your feedback into comprehensive reports for the key departments and individuals working on these games. Thank you for your continued support and dedication to our gaming community. I'm excited to reconnect as we embark on this new journey together. Please take this opportunity to reintroduce yourselves, share your thoughts, and let us know how we can make your experience even more enjoyable. Together, we will create an even stronger and more vibrant gaming community for Lineage II. Kindest regards, Wissp Community Manager, Lineage II

Defraud, harass, threaten, or cause distress to any other user of the Services. - that's LOL... NC Soft has defrauded me multiple times with inaccurate rates. You fail a 50% chance 12 times in a row, and they'll try and tell you with a straight face.. that's normal, now give us more money.

Of they are just using the same names? The response time has tripled, the replies show they don't even read the messages we send, it has gotten so much worse, its beyond garbage as it sits now.

I believe they are going to stick with the "Fu$k our cutomers, shut up and pay us" approach.

The current support that NC Soft is outsourcing to is absolutely horrific. They just use a blanket "we can't help with that" for nearly everything. And when they are able to provide a service (which will typically take 5 messages and about 7 days) their response to that is something similar to "Log out for 3 days, and we will email you when we are done" I am honestly trying to figure out why we're all still here? The prices have tripled for everything in the last year, the communication is non existent, you have removed nearly everything from the game and put it behind a paywall, and now you have outsourced to a "company" that seems to be run by one person who does nothing. What are we paying you for again?

It's just one more manipulative tactic to try and get people to buy their inflated "gold"

Well, see, it's part of this event called Red Libra, where you can take your current stage 3 weapon, and you pay $2k to trade it in for a "random box" that contains another stage 3 weapon. If you go to the traders of the red libra event, you will see the ability to trade your stage 3 for a "box". However as I said in the original post, its a chance as to what you recieve in the box, so again ... NC Soft has an expectation that people are going to pay upwards of $2k for a "service" that doesn't guarantee you get what you want, and furthermore it's just as likely you get literally NOTHING, and get the same exact weapon in return. Sooooooooooooooooooo it has nothing to do with my investment, and everything to do with NC Soft's expectations that things in the game should ALWAYS be a gamble and costs thousands of dollars just to pull the lever on the slot machine, without (in this case) winning anything at all.

$1500, $2000, $10,000 my point still stands. Why even bother? It's totally pointless ... $2,000 for a chance to get the exact same weapon.. then just light your money on fire? Who is making this up? we throwing darts at a board called, ridiculous things players will never do, and that's how you all decide your prices?

This is where I think I get off this train. The fact that NC Soft thinks this is an acceptable price just proves this company and its employees are totally and completely disconnected from its customer base. 1500$ for a Chance... and you don't even win anything, you simply get a different weapon that one you already spent thousands on making in the first place? Choo choo... last stop crazy town... Nope... maybe I'll check back in next update.

That's not awkward, they've always been a better company than NC Soft America .... it's just another below average day here on the NA servers. We don't even have info on the red libra and maint is in less than an hour, while every other server has had it out for days.

Yea!... Another red libra where no one will want to switch because there isn't any greater rune stones on the server... so excited !! .... NOT.

yeah, so much for all of the improved communication. Nothing on forums, nothing on the website, nothing on discord. It literally takes a gm 5 min to write something on discord.. but.. no... their customers dont even rate 5 min of their time.

It would be a 100% improvement over ignoring the issue for the last 5 months.

@GM_EVA Why do you refuse to answer us about Greater Rune Stones? Why are you constantly ignoring the post while you answer others repeatedly?

Welp, 2 Greater rune stones in game, 200b now. So one person out of 1000+ will be able to learn a skill, if they have 400 BILLION adena. Maybe in 4 months well get two more!?!?!? Level 110 skills, and @GM_EVA @Wisp have starved the server so much, what was once 16b a stone is now 1150% increase in price, and the drop rate is nearly non-existent in game, AND you have a better chance of getting a dragon weapon that a Greater Rune Stone from the latest event boxes.. WELL DONE you two! Well done! You have taken something that is a staple of the game, something basic which all characters of level 110 should be able to get.. and destroyed any chance of anyone getting it. IN a time where your player base is telling you how utterly ridiculously high your prices are, you have decided to remove the GR stone and drive up prices... If you guys are writing a book on how to alienate a player base, make them all quit and destroy a game.. you guys are crushing it!!!!