I agree about medicine, but don't agree the way you and some others talk with NC America Staff.
They are professionals doing they jobs. People behind a nick "GM" trying to hear us, to understanding us.
Hating message will not help.
L2 team has recently changeda and they mission is to "fix L2".
They are listening to us, reading forums and creating an resume of our requests.
After that they need to talk internaly, get some aproves internaly and make a plan of changes.
It`s not simple like one people goes to an admin panel and change all rates, drops, etc.
We are talking about a company and not an home made server.