NagnarX

i keep getting this error when i submit a ticket any idea ? or is it just these inept employees don't want to fix the problem ?

It is not an email from my ISP. NC has even changed the email on the account and I used a different provider. Still the issue continues. I was able to authorize multiple accounts on my new IP. The issue is specific to this account. After they changed the email on the account the verification email was never received. I tried a password reset and it was not received. I requested the same think on my other account and it went through just fine.

hue hue hue thanks for the productive answer

@Hermes can you assist with this matter ?

@Hermes CAN YOU HELP ?

@Hermes@Comet@Rownen@Cozzy can any game moderator shed any light on this matter ? 23 days and counting and zero progress. MAYBE THE TAGGED INDIVIDUALS CAN TAG THE APPROPRIATE TEAM MEMBER TO HANDLE THIS ISSUE ???

@Cometcan you look into my multiple posts and support tickets that have not been resolved . This is week 3 and the issue is still ongoing. Receipt Number: 2165110 how is this acceptable conduct from the NC team ?

3 weeks no access... @Hermes GREAT LEADERSHIP !!!

I went this route already and it isnt the issue. just to be certain i asked for an email change on the account which they granted. and i used a different provider. The same problem is going on

Any idea what the specific issue was that they resolved. so i can mention it in my next ticket

i did and no email

I am having the same issue. did you get yours resolved ? i am going on 2 weeks now @Hermes look same issue i am having...

2 weeks ago i changed my IP address due to a new modem installation. my email did not receive the IP verification code. I have access to my email. I have spoken with tech support for the email provider and verified no issues. YES I CHECKED SPAM ETC I sent in multiple tickets and I am being told that it is being investigated. Every phone number i call for ncsoft results in a waste of time. literally no one answers the phone. The support team should be fired. and no resolution appears to be an option. The delay between replys is 16-20 hours at a clip and i swear no one reads the issue or checks the process before replying. I asked for help on discord after frustration peaked and i get banned for a week on discord for calling out all the moderators for help. there is zero consideration from nc staff. and zero help . What does a player have to do to get this resolved? Any direction and help is greatly appreciated. Imagine if this was your account. @Hermes PLEASE HELP TICKET # Receipt Number: 2164900 Lineage2

2 weeks ago i changed my IP address due to a new modem installation. my email did not receive the IP verification code. I have access to my email. I have spoken with tech support for the email provider and verified no issues. YES I CHECKED SPAM ETC I sent in multiple tickets and I am being told that it is being investigated. Every phone number i call for ncsoft results in a waste of time. literally no one answers the phone. The support team should be fired. and no resolution appears to be an option. The delay between replys is 16-20 hours at a clip and i swear no one reads the issue or checks the process before replying. I asked for help on discord after frustration peaked and i get banned for a week on discord for calling out all the moderators for help. there is zero consideration from nc staff. and zero help . What does a player have to do to get this resolved? Any direction and help is greatly appreciated. Imagine if this was your account. @Hermes PLEASE HELP TICKET # Receipt Number: 2164900 Lineage2

does anyone have a working company number to contact ncsoft regarding a support issue ?