NagnarX

i keep getting this error when i submit a ticket any idea ? or is it just these inept employees don't want to fix the problem ?

It is not an email from my ISP. NC has even changed the email on the account and I used a different provider. Still the issue continues. I was able to authorize multiple accounts on my new IP. The issue is specific to this account. After they changed the email on the account the verification email was never received. I tried a password reset and it was not received. I requested the same think on my other account and it went through just fine.

hue hue hue thanks for the productive answer

@Hermes can you assist with this matter ?

@Hermes CAN YOU HELP ?

@Hermes@Comet@Rownen@Cozzy can any game moderator shed any light on this matter ? 23 days and counting and zero progress. MAYBE THE TAGGED INDIVIDUALS CAN TAG THE APPROPRIATE TEAM MEMBER TO HANDLE THIS ISSUE ???

@Cometcan you look into my multiple posts and support tickets that have not been resolved . This is week 3 and the issue is still ongoing. Receipt Number: 2165110 how is this acceptable conduct from the NC team ?

3 weeks no access... @Hermes GREAT LEADERSHIP !!!

I went this route already and it isnt the issue. just to be certain i asked for an email change on the account which they granted. and i used a different provider. The same problem is going on

Any idea what the specific issue was that they resolved. so i can mention it in my next ticket

i did and no email

I am having the same issue. did you get yours resolved ? i am going on 2 weeks now @Hermes look same issue i am having...

2 weeks ago i changed my IP address due to a new modem installation. my email did not receive the IP verification code. I have access to my email. I have spoken with tech support for the email provider and verified no issues. YES I CHECKED SPAM ETC I sent in multiple tickets and I am being told that it is being investigated. Every phone number i call for ncsoft results in a waste of time. literally no one answers the phone. The support team should be fired. and no resolution appears to be an option. The delay between replys is 16-20 hours at a clip and i swear no one reads the issue or checks the process before replying. I asked for help on discord after frustration peaked and i get banned for a week on discord for calling out all the moderators for help. there is zero consideration from nc staff. and zero help . What does a player have to do to get this resolved? Any direction and help is greatly appreciated. Imagine if this was your account. @Hermes PLEASE HELP TICKET # Receipt Number: 2164900 Lineage2

2 weeks ago i changed my IP address due to a new modem installation. my email did not receive the IP verification code. I have access to my email. I have spoken with tech support for the email provider and verified no issues. YES I CHECKED SPAM ETC I sent in multiple tickets and I am being told that it is being investigated. Every phone number i call for ncsoft results in a waste of time. literally no one answers the phone. The support team should be fired. and no resolution appears to be an option. The delay between replys is 16-20 hours at a clip and i swear no one reads the issue or checks the process before replying. I asked for help on discord after frustration peaked and i get banned for a week on discord for calling out all the moderators for help. there is zero consideration from nc staff. and zero help . What does a player have to do to get this resolved? Any direction and help is greatly appreciated. Imagine if this was your account. @Hermes PLEASE HELP TICKET # Receipt Number: 2164900 Lineage2

does anyone have a working company number to contact ncsoft regarding a support issue ?

does this company have a working number that can be called where a person picks up the phone to get stuff resolved ? the support team is absolutely horrible.. 2 weeks plus and my issue has not been resolved

@Hermes@Rowen can you shed some light on your teams support staff. this issue has been going on for 2 weeks now. i was told IF @Juji WAS STILL IN CHARGE THIS WOULD HAVE BEEN RESOLVED ALREADY Hello, Please check your email spam box to see if there is a message. If you haven't received the email, we may be able to change your email account. If you want to accept the email change offer, please update this ticket with your new preferred email address that is not yet associated/registered to any NCSOFT account. We look forward to your response. Regards, NCSOFT Support Team I RESPOND WITH THE REQUEST TO CHANGE EMAIL TO REGAIN ACCESS TO MY ACCOUNT. I WAIT ANOTHER 17 HOURS AND THEN THEY TELL ME THIS............... Hello, We sincerely apologize for the frustration this issue has caused. After verifying your request, we have checked the investigation is still processing. If there are any updates, we will inform you on the previous ticket. We apologize again for this inconvenience. Regards, NCSOFT Support Team I REFRESHED MY SCREEN WITHIN 5 MINS OF RECEIVING THE RESPONSE. AND I CANT EVEN REPLY.. THIS IS ABSURD.. @HERMES

@Rownen I am writing for help regarding support ticket 2164900 . I have Twitter requested. I have discord requested. I have additional ticket requested. I have sent discord messages to you , hermes, inconnento (SP) I have game shouted. I have made a discord thread and I am getting ZERO replys feedback support anything. The phone number listed with american express to contact your company doesnt even work. The lady answered and it is a private number. WHAT A JOKE. But if I bought 10k worth of nc coin and then disputed my amex I bet you people would reply............................ can you please acknowledge my request and help me with this matter ? I will be more than happy to discuss the issue further. sincerely A player since BETA and truly unhappy NagnarX

WTS greater runestone that i got last night in TOI

this is what we call. we really dont care about you guys. keep spending on the events. who cares and heres an old event for compensation. They dont even know how to write code. so they have to copy and paste old events

can we have brigadine armor sets instead ????

100 % agree @Hermes read this . if translation is needed please let the community know

#FACTS

@Hermes IF SERVER VS SERVER OLYMPIAD IS NOT IMPORTANT. THEN WHY NOT GO BACK TO SERVER SPECIFIC OLYMPAID. of take NAIA down on the last day of next month...

what a joke. cost chronos heros almost jeopardize dethrone RUIN the most highly contested parts of the game. Players that farm oly all month to get screwed over. You people in charge really need to get it together. I would have fired my management team over this already. if you cant do your job and dont have a clue about the game, you should just FLAT OUT RESIGN... incompetence and a slap in the face.. @Hermes REALLY think this is appropriate for compensation?. @Hermesdo you even log into the game ? @HermesI think the CHRONOS community deserves a thorough explanation as to who and why the dethrone and olympiad server was allowed to be accessed. Why have 2 servers that contest olympiad and dethrone ? When you allow only one to access it on not just any day but the last day when it counts the most. You people can do better.... 100 % unsatisfied and disappointed.