Hello,
This issue just sucks.
My whole clan has trouble connecting to either the forum or the game client. I have my main PC and a laptop, both connected on same internet connection.
If I have connected a character from the main PC and decide that I want to connect this character from the laptop (and vice versa), the message "restricted account or IP" just appears and I can not access the official site nor in the game client WITH ANY OF MY ACCOUNTS !!!!!!!!!!
After that, I have to send a ticket from the e-mails of ALL my characters, one by one, and wait 1-2 days (without of course getting any response from customer support), to be able to Login again.
Few minutes ago, I tried to login the official site in order to claim the prestige pack. What happened? The game client of the character (which was already Online), closed automatically. Nice work, Congratulations, your staff is doing a great job.
I know many people who want to complain and write here in the forum, but have no access since the "restricted account or IP" is enabled from your side.
This has been going on for a week, how much longer does it take to fix it or even give a f***ing answer from your side? We have prestige pack and xp runes running and you do nothing.