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Neutron

L2 Team
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Neutron last won the day on March 10 2018

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About Neutron

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    Assistant Producer
  1. NCWest XP Requirements

    The XP numbers you referenced are from a different region, our XP table is not 100% the same as EU before & after the 8/22 update. What's in the patch notes are what our EXP numbers are before and after the update. Thanks
  2. NCWest XP Requirements

    It's really as simple as the business model is constructed for each region differently because the each region is different. Prices are determined by our NA market because that's the market we're officially operating for.
  3. NCWest XP Requirements

    Hello, Each region has a different balance of business model and progression decided by the Development Team. As you noted other regions have other systems like Premium/Subscription, while our system is Free to Play with an item shop which changes the structure compared to those examples. If our system was similar to other regions, the the balance of the economy/exp system would be likely be more similar likewise. TL;DR it's different because all regions are different. Thanks
  4. Server Maintenance: Wednesday, August 22, 2018

    Hello, We have this change as well with the skill mastery update, we'll update the patch notes later to include it. Thanks
  5. Server Maintenance: Wednesday, August 15, 2018

    We perform maintenance for all of titles and account management system at the same time. Even if a specific game maintenance is only for 30-60 minutes it can be down for the entire maintenance window. As far as the HP thing goes, i'm not clear where the L2wiki is getting the HP data from, but if someone has played there and can get a screenshot of the monster collection card for the Jabberwok, I can make a better comparison than from a 3rd party website. I have a feeling that site is using the raw HP data but doesn't take into consideration bonuses from the monsters stat modifiers like any passive skills and the monsters CON stat. These kinds of HP bonuses would only apply when you spawn a monster in-game. Thanks
  6. Server Maintenance: Wednesday, August 15, 2018

    Hello, We're trying to look into the EXP issue, but the examples provided, we're getting the correct amount of EXP when we kill it personally ourselves. If you're seeing an issue, can you check that all of your buffs/effects bonuses are working, also keep in mind if someone outside of the party is hitting your monsters they will steal a portion of the EXP away. I'll have to reiterate there were no changes made to the client/server, all we did was reboot the services. The server and client version are exactly the same as they were before the maintenance. Thanks
  7. All chat goes to general chat

    i'll take a look into that, we've had some updates to the blocking/reporting feature in the last few months but of course there was no mention to us it would change the the behavior like this. Thanks
  8. All chat goes to general chat

    Hello, I noticed this reply was buried in another thread and I have moved it to our Bug Section on the forums. I understand any frustrating in trying to find a fix to this issue but this is such an abnormal issue that neither us or the Development Team can replicate the problem using any combination of characters or any live or test server with the current information. Additionally, when trouble shooting an issue the best to narrow down as many variables as possible to know what might cause the issue, such as is it the game client? is it the server? is the users PC/System? I'm not actually able to review tickets anymore (due to GDPR security changes) so it would be easier to just ask here than try and go back and forth with the GM team about a one-off bug like this. If you have a moment can you answer the following, these are just to get a baseline of information: 1.) When did the issue first happen? Were there any unusual things you can think of that happened near that time? 2.) Do you see the issue on all characters on this account? Does it happen on other accounts also? 3.) If you have more than one PC, does the issue still occur on a different PC? 4.) Does the problem happen all the time or only sometimes? (We can see chat logs everyday showing up from the character in the correct chat channels). 5.) Have you tried to reinstall the game and testing it with the default settings? 6.) Which OS and build version do you play on? Thanks
  9. Lineage II - August Preview

    Hello everyone, Here’s a look into what's happening for the month of August. Salvation: Etina’s Fate Today we announced that the next major update for Lineage II is coming August 22! Salvation: Etina’s Fate will call seasoned adventurers to the ultimate battle against the Head of the Embryo, Etis van Etina, as well as provide additional new content and quality-of-life updates. Security Update The security update mentioned in our July Preview is scheduled to be activated later this month. In-Game Event We’d like to run another in-game event beginning in late August and are working with the development team to determine what event it’ll be. Stay tuned! Player Appreciation Pack To coincide with the launch of Etina’s Fate we’re going to be releasing a free appreciation pack of useful items for all players to claim. Thank You!
  10. BAN for using CTRL button?

    Hello All, As I said before, this is not a PvP policy issue and there's no plans to create a set of rules contrary to the way the game works. Since I can't provide you all with specific chat logs, screenshots of what lead to this individual being suspended none of you can see the evidence and this forum isn't a place where we perform public tribunals for players. Also further discussion for this needs to occur privately with this individual, therefore i'm going to close this thread. On a final note, regarding your last response I did ask a 2nd time for Support Team to give you a non-canned reply and I do expect them to do this in order to properly resolve the issue. Thanks
  11. BAN for using CTRL button?

    1. I understand frustration in wanting us to fix someone like this, but at the end of the day people have lives outside of work and we'd only call in people for severe catastrophic problems. 2. I brought up the point internally that we've never punished anyone for this type of thing before and can't be decided on by a GM alone (We'd need to find a different solution to this like opening up a PvE only server or something and not disrupt a core feature of the game). 3. Pretty much point #2, I have generally the same opinion of players in regards to most things in the game. If someone on the team does something out of the spirit of the game we're not on the same page and it's spinning up an internal discussion, that's what this incident triggered. 4. i really don't know the history of your specific reports, but as I was a GM for a long time, I know that context should be considered for reports and both parties should be reviewed. We're pretty hands off in general to 'Toxicity' compared to other game, but in general keeping trash talk to within the game context is the safest approach, once people start throwing out things about someones race, country, personal details is when the GM team will try to intervene. 5. The lab isn't something we have much time to run at this time, when Juji was doing this there were two producers (Juji and Cryo) to share work and explore other fun projects while currently it is only myself doing everything they did on top of being pretty heavily involved in QA testing of the updates still. ~Thanks
  12. BAN for using CTRL button?

    Hello, We finally had a chance to look over this and I can say that we definitely did not change our stance on PvP and engaging others in PvP. The violation reason stated in the email was incorrect and very unfortunate as it implied that participating in PvP content would be considered a form a harassment. There was something the user did that triggered a severe suspension like this, it just wasn't explained to them properly. We'll discuss the matter further with this person privately through support and try to clarify the violation reason more clearly to them. Thank You
  13. BAN for using CTRL button?

    Hello, I've asked the team here to review this and be sure we're all on the same page. If there is a need to change to the rules there needs to be clear communication to everyone and transparency to players to give time to adjust. The L2 Game Support Lead was out of office today so I was unable to get an answer or verify if the concerns of this post are genuine. Thanks!
  14. Items removed on the next update

    Hello, When we get all the information for the next update ready we will review what kinds of items are deleted and impact it will have, among other things. Basically we need time to translate, plan and test the changes before we will confirm it. In general if we see something that's going to have a negative impact we will do what we can to address it in advance. Thanks
  15. Hello, With the upcoming Security update around the corner, we'd like to test commonly used programs you might run in the background while playing Lineage II Here is an example list: Steam / Steam Overlay Origin GOG Uplay Teamspeak Discord Ventrillo OBS – Open Broadcast Software Media Player Classic VLC Media Player Geforce Experience Spotify iTunes Google Chrome / Youtube / Netflix / Amazon Music / Amazon Video Fraps If you have a moment, please let us know by replying below what kinds of programs you think are necessary to work to not interfere with your Lineage II game experience. Thank You!
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