[All chat goes to general chat]

2 hours ago, dUdot said:

@Neutron

It is ban chat(how it looks now).

Socket, try to pm to keno10, you will see in system chat that keno10's chat is blocked.

 

The questin is... why? Many people have same problem time to time. Impossible to solve this probles w/o support team

i'll take a look into that, we've had some updates to the blocking/reporting feature in the last few months but of course there was no mention to us it would change the the behavior like this.

Thanks

[All chat goes to general chat]

On 7/30/2018 at 1:01 PM, socketka said:

Hello everyone, it's my first post (and with high probability also last) on this new forums. I will use this thread to tell my last story with amazing 3-rd party provided support.

I couldn't use chat or PMs and they could not solve it, asking for proofs and more and more information. I linked them video and they started something about "correct account stuff, mail, etc.". Is support here for fixing problems or for insulting customers by not providing ANY support at all? Here is video for everyone, this is what NC WEST can make with your character - unable to play in MMORPG environment:

 

 

About other case, I have to again ask for @Neutron help because current support lacking knowledge of the game mechanics. Could you please reply to the ticket no. 20542023 ? You are probably only one around in years when those items were inserted to server so you can decide the best.

 

You won't run this game for a long time with this attitude.

Hello,

I noticed this reply was buried in another thread and I have moved it to our Bug Section on the forums.

I understand any frustrating in trying to find a fix to this issue but this is such an abnormal issue that neither us or the Development Team can replicate the problem using any combination of characters or any live or test server with the current information. Additionally, when trouble shooting an issue the best to narrow down as many variables as possible to know what might cause the issue, such as is it the game client? is it the server? is the users PC/System?

I'm not actually able to review tickets anymore (due to GDPR security changes) so it would be easier to just ask here than try and go back and forth with the GM team about a one-off bug like this.

If you have a moment can you answer the following, these are just to get a baseline of information:

1.) When did the issue first happen? Were there any unusual things you can think of that happened near that time?

2.) Do you see the issue on all characters on this account? Does it happen on other accounts also?

3.) If you have more than one PC, does the issue still occur on a different PC?

4.) Does the problem happen all the time or only sometimes? (We can see chat logs everyday showing up from the character in the correct chat channels).

5.) Have you tried to reinstall the game and testing it with the default settings?

6.) Which OS and build version do you play on?

Thanks