I have to agree with most of the things that Argus is saying and pointing out.
Now from my point of view:
Let me state some of the problems most of the players are facing:
1. Items creation and or acquisition:
Scarcity in mid tier to end game items. Let me name some of them... We lack 6-slot brooches, we also lack (and yes many people will be likezomg wtf that guy is saying) brooch jewels stage 1 lv.5, its an item that exists for like what 5 years (?) and we are still running with lv 3 and if those werent introduced in the game for free many people wont even have any of those items.
Lack of +17 to +23 (at least weapons). Given the enchanting nerf that we are facing, at the moment, and also the fact that you insert so rarely safe enchants like golden tickets we are on the brink of extentcion. We wont be able to farm in any new zones that you are about to introduce in the form caming updates.
Shortage of mid to end game items on market circulation. Given the aforementioned lack lack of items such as weapos/armors/talismans/jewels etc there arent many mid to end game items and if there are any those items are either overpiced or sold in RMT.
2. Make XP easier and far less time consuming. It is extremely odd that the experience we obtain while we are killing mobs doesnt scale "correctly" with our given level. For instance a toon lets say level 110 will get Xmil in a lets say 108 area and Ymil in a lets say 111 area the only thing you will see is that you just get 6% more experience. If you will take into consideration that more or less every next level asks the double experience than the previous one, then we end up in an endless loop hole without any (I repeat) any logic.
3. Do something about support characters. In the duration of pvp most of the supports are a 1 shot material and this derives from the problem number 1. A support character cant even farm. Any support character has to create an DD in order to go to stronghold and farm (or have a dual class DD) which means he/she has to equip two characters both his main and dual class, which I believe is obsurd given again the problems we are facing from problem 1.
4. Probabilities. As the word saying this game is a random generator (RNG) paradise. Lets give an example. Lets say, we want to create a heavenly talisman from scratch every move you ll make will run a RNG with extremely low chances of success. I dare you to go and try make some and come back with the results and you ll see what i m talking about. Also the creation of brooch jewels is crazy to make it. So please do something about, stop asking us to go and RBG with 0.000000001 chance of success, we want to play the game not play a slot machine game.
So from point of view the most important lets say problem axes that we, the players, face are: Items // Experience // Competitiveness (lack).
And last but not least..... Cost of loot boxes, special items etc that are inserted in game through NC store. Prices for this time that we are all living I believe are extremely high. You have to start thinking cutting down the prices. We are in "Web 2.0" era, people nowdays DO get informed that in other regions some of the events we are running costs some times even 100 times less than our events. Well, ofcurse the NC west department that you are running, we all know that needs money to run etc... we all agree on that. But, I cant understand why we are charged 100 times more for the same service, which in some aspects is rather faulty ( melee lag, stronghold abuse, cursed weapon abuse etc).
Thank you very much for your time. I also have to mention that I m not a native English speaking guy so please forgive mefor the mistakes I ve made and I hope I didnt make your eyes bleed