Hello, This is Andouille, player since 2006, its now 17 years i have been playing this game and probably knows more than 90% of the mechanics of the game, and knows from all the contacts that i have made, the change that this game needs to be great again, let me elaborate. (Speaking about the live version, but same can apply to classic and Aden)
First of all: This game has a huge potential players Worldwide, As most knows, 90% or more of the L2 players are playing illegal servers, the reasons? These servers are way more competitive, for one reasons, the Difference in items/gears between players are Close to simmilar, which makes the gameplay more fun and enjoyable.
As exemple: i myself have a character in this game that almost have every item in EndGame, those items costs alot of money, and unfortunately not many people are able to have such gear due to financial reasons, that is first. Second of all, the promotions plays a huge part on gearing up (PayToWin Model), items are mostly only acquirable from Sales, as a company, for sure you must make money. But you must see the big picture. Right now we have a few people, 1% of L2 population who are very wealthy , who can afford to spend thousands and thousands of dollar. they will be able to gear up and Dominate the Server. Due to the simple reasons the other people cant, or not enough.
After that, the Sales promo are not rewarding enough, you are only able in the major part to "open" boxes, and hope for a top reward, but its gambling, and most of the time people are afraid to spend by exemple 500$ and have nothing in return. this is a bad model, it causes alot of frustration, people are leaving the game due to the frustrations it brings, even the rich people don't like to feel scammed and quit. Trust me i play for 17 years i don't talk nonsense.
As exemple, The Dragon slayers event was not just "opening" boxes, you could enchant and statistically could calculate the cost to make the items, so people were awara of what they could make and at what cost on a average, look the sales of 2022 Slayers event, its mindblowing the money NCSOFT made on that specific event,
it is why i have made a post the day of the event to warn NCWEST staff about the major drama that will occur because of the nerf. i didn't lie, 200+ replies, 11k+ views, NCWEST didn't answered for a whole week. Due to that, i now know like 10 to 20 people who were regular spenders, who decided to quit the game. It's already too late, the servers are already not very populated, atleast not like in the past. This cause boredom ingame, no pvp, no competition, no fun, no fairplay, and a huge gap between little spenders and big spenders,
NCWEST should listen to the needs of players in term of sales, people need specific items, gear, mats to evolve and upgrade their gear to play on all the updated Area ingame, like Dethrone and TOI etc.
The limited timed hunting zone got a huge nerf also, imagine people were farming , were happy to be able to make a few bilions, gear up over time, the free to play had hope to progress ingame also, it all has got nerfed too. Frustration kicks in, and people quit again.
Now we have light/normal servers mainly because of that. If the game was rewarding enough in term of Farming, and rewarding enough in term of sales, the server could be Heavy permanently, competitiive, and everyone could have fun, in pve, or in pvp. It's very logical. YOu must do something to the players feel good after spending money, and not frustrated.
I could go on on many other aspects. as i said i have the knowledge and talked to alot of people, if NCWEST needs a new Community manager or Sales manager, i truly know i could make this company make 10x more the money they make now. And i am very humble saying that.
@Wissp @Hermes Hope you guys will read and take a few actions. We love this game, all we want is to keep enjoying it, bring our friends and make the game amazing again. Have a good evening