@Juji I hope you can reach this thread. My issue is i lose my 2 jewels accesories yesterday around 12:05 A.M 09/03/2019 while doing trading on my another account. While i'm trading my +9 baium soul ring and +5 ruler ring of authority to my other account , suddenly both of my toons were disconnected. then when i log back to do the trading again those 2 jewels ring were gone now. I checked each inventory of my toons and still nothing. This is some serious issues. I already submitted 2 petitions on you guys but i don't get any reply yet. Hope you can read this and help me retrieve my 2 jewels.