RolandChronos

@HermesCan you please reply to this topic and check my message in your inbox?

Oh they threated me with that as well. GM Crown 2 days ago Hello, Upon checking our records, we've found that an account associated with this account has already been assisted with Dye category restoration for this token period (January-June). Please note that any attempt to abuse or bypass the current restoration policy can be considered exploiting, which can result in this account and all accounts connected via IP to be denied restorations in the future.

It was never restored before and its been 7 months since I restored a dye in the past. But due to their incompetence they wrongly thought I restored a different dye on a different account. After proving them wrong and them not willing to admit the mistake they are going with Support reserves the right to deny a restoration even if the item is eligible So they are admitting it is eligible for restoration and I did nothing wrong but they are still not going to do it because they are spiteful that I call them out for being stupid.

Just in case any of you thinks NCSoft cares about the player for more then their money. Senior GM Yehara 1 hour ago Hello, As stated in our Token Policy, Support reserves the right to deny a restoration even if the item is eligible. In addition, we are only providing this type of restoration service as a sign of goodwill because it is by design that a player will lose one of the dyes when the compound failed. I hope these clarifies things for you. With those in mind, there is nothing more we can add. Any further requests to restore Forgotten Lord's Dye - Lv. 5 will no longer receive a response and I will now closed this ticket. For any other concerns, please do not hesitate to contact us from a new ticket. Regards, Senior GM Yehara NCSOFT Support Team

Restoration policy as provided by NCSoft https://support.lineage2.com/hc/en-us/articles/360035810271 @Hermes We need some sort of official answer to this new garbage response from your GM's handling tickets. "Upon checking our records, we've found that an account associated with this account has already been assisted with Dye category restoration for this token period" Your policy states restoration is per account, not per IP or any other connection between accounts, each account gets 3 tokens and restoration of items each 6 months. If NCSoft wants to change this policy fine that's their right but they have to announce it first and update the policy page. My ticket number is #23849690 It is now being closed without response.