I second my fellow players.
Dear @Hermesand @Wissp, I would appreciate if you spend few minutes reading this thread.
I've been playing this game on official servers since around 2003-2004 (you can check my ingame account creation date). Back in days there were a lot more players even though game was subscription-based ($15/month). There are several reasons for this:
Game was fun, everything was obtainable through ingame means
There were alive online GMs almost at any time of the day and you could actually communicate with them and they understood the game, so any issue could be solved in minutes, if not seconds. Now it is some kind of automated process which has 0 context on the game, as well as GMs which have no context on the game and server.
Since some time ago, as number of players kept declining (after release followed High5, while High5 was one of the most loved releases ever - because you ACTUALLY listened to players when was creating it), but then you moved to p2w (don't call it f2p, this is lie and you know it) scheme to try to mitigate declining profits because of declining population. It is like trying to put off fire with gasoline.
There are hundreds of random-named bots farming adena for sale through RMT everywhere on the map now, I keep seeing them for the past several years I play on Giran server. Same characters. Yet, instead you ban people who are real players. They actually PLAY the game, they love it and L2 is more than just a game, it is community, clans are family. Due to the nature of the game - long-long way to get to the endgame content - people become not just playmates, but kind of family.
To increase revenue you need to attract real players (with content and lower prices as well) and don't ban them for no reason.
From what I know talking to the guy mentioned in this topic - he needed another account for some reason, created it and immediately got blocked by IP - which means every single character he plays got ban for CREATING ACCOUNT. Read it again. This does sound ridiculous.
My ask here is to carefully review recent tickets created - my friend sent them and got response that "no further communication will happen" with 0 explanation (canned answer "thorough review has been conducted") or even attempt to figure out what has happened.
I would highly appreciate your REAL analysis on the situation and unblocking of my friend.
-Nevermind (Teon/Naia), NeverDwarf (Giran)