Hoolis

As the title says this is a regarding a ban that came after a ticket for restricted account on site to buy Ncoins. Character name BornToBeHealer is part of our CP and he was recently perma ban from the game because he made a ticket to remove restriction from site account to be able buy ncoins. All of our cp tried to contact support by making tickets regarding the issue but all of us got the same automatic reply "we will investigate" "after investigation account found to be part of a violation". What kind of support gives that answer to a guy that have spend 3 years of supporting ncsoft and the game with real money? And what kind of violation did he do? The guy doesnt even uses adrenaline in this server and he doesnt even have any farm bots or trains and you perma ban him? What sort of guy takes such a decision without even bother to have a look on his in-game history? I mean you perma ban a guy who is totaly legal because he follows "illegal" players? BornToBeHealer must be the most legit player in this server and this is how you repay him back? After all this support all this years? Not even @Jujireplyed back on this matter even if we "fire" him with messages! Thats unacceptable banning a player that was always legal for Terms and conditions violation. What violation? Explain so why can figure out. If people that working on support doesnt know how the game in been played or dont know their jobs its not our problem. The auto ban way doesnt work properly and you need to figure this out cause the game is being more and more annoying and you destroying the whole community by making players random get ban for no f@cking reason. And you dont even accept any reply or discussion about the matter like you are always right and shit. WHAT THE ACTUAL bleep? We spend all our free time and money in here and we deserve a better treatment, more polite ways to communicate. With this ticket i would like to request to investigate the whole issue as pros and not as 20year old kids that dont give a bleep regarding the players and the game and remove the perma ban from in-game player BornToBeHealer Ticket number: 23694385

Hi, When we enter the goldberg room we are not able to move at all. Its like the whole game is lagging. This is not playable at all. Fix it as soon as possible

After the major update that took place on 16th January the game play has change a lot. Many people complained about macro,ss,items etc. I tried to make an effort and give the new interface a try. I'm playing a cardinal as main and i have faced a major issue, the new auto use skills might be very handy on some characters but on healers is a nightmare. Imagine that you are playing on siege or war or raid etc. and you have a single target to heal and have a very good position, then suddenly you start and heal yourself because the target "cannot be seen" (the target is in front of you) and you trying to get the target again by using the party target as a result to move to that character and reviling your position. As you can imagine this is frustrating and cant play properly. Furthermore the difference of the "height" location between 2 or more characters is broken. I have test it many times and if for example you are in FoG and the nuker is on a different level of ground (not a rock or something that blocks you from seeing the character) the heal skill says "you cannot see target" and need to move left or right to be able to use skills. I'm not sure if others healers has that issue but its really annoying and make the game play really hard.