Hello community
First of all sorry for my bad inglish.
My main toon (Wallabi) got ban on June, for a charge back that i never ask. The credit card that i used lost and for security my father ask bank to make card unavaible and make a NEW one.. (i have now).
Bank missunderstand and for security charge back some payments including NCsoft payments.
15 USD - Prestige pack
50 USD - Ncoins
And i think 15 USD more of ncoins 10 and 5.
Since that happend, i mail NCsoft and the answere i get always is "cordinate with finantial institucion"... I called bank every week asking them to give NCsoft money back, that it was valid purchases made by me. They gave me a number to track my issue. I called later every week to know how this going and they always say, that my issue is in investigation and soon when it finish they going to give me a response.
When the investigation finished like 2 month ago or so... They gave back money to me, and not to NCsoft
I mail Ncsoft and they said like always..... if money dont back where it take my account going to be permanent banned.
So now im asking community help, for those who wanna help 6 - 7 years old player.
I never got a single ban for ilegal stuff or whatever. Lot of ppl in comunnity will hate me for "toxic". Some others will help me
I just want some higher rank to take a look on my ticket, give me a solution to get back my account.
When MASTERCARD close case they told me its irreversible and talk with ecommerse(NCSOFT), for ask a rebill.
This is want i want or other solution. I got back the money but im willing to solve it giving back to them
6 - 7 years old player, who bought monthly prestige pack and sometimes NCoins when i could.
So please, if someone know a solution, or know some higher rank on NCsoft to help me get unban. I will appreciate it.
I miss the game, i miss the PvP, i miss enjoy playing with some friends ingame, all i want is recover my account and back to play as always.
Thanks,
Wallabi - (kjhdaskdjhaskjdhkasjhdk)