Here is the response I received from the GM. What is disclosed on the forums is the item you receive within the boxes are random - what we see below is it's not random at all, and that each item has a "varying chances of being obtained". It's fine, but false advertising, and misleading in my view.
I would personally prefer if NCSoft disclosed the odds of receiving each item, or truly offer items randomly. I would prefer the later of these options.
Hello,
Items from the Pantheon's Chest of Protection have varying chances of being obtained and I understand that you're not satisfied with the results of your rolls.
Again, you are more than welcome to post your feedback and suggestions regarding the Pantheon's Chest of Protection event. I've provided the forum link below:
https://forums.lineage2.com/
If you have any other questions or requests, kindly let us know.
Regards,
GM RJ
NCSOFT Support Team
I hope at least a few people will file a claim.
https://www.bbb.org/scamtracker/reportscam