put this down for some feed back.
I work for an ISP. I have customer calling every 20 minutes hounding me about their circuit when its down. I know, that they know, that calling me wont make the guys dig any faster when there is a fiber cut. For customer service, the worst thing to do, is not to provide the simplest update. I have to provide them an update every hour, even its just " they still sharpening their shovels and putting duct tape on, just as fast as they can" its makes them happy.
so my suggesting, Even though, you know, that we know, you are waiting on them, we still want you to say, your waiting on them.