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skeemer514

Can't get past server selection

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techflyer    0
4 minutes ago, AngeMarkel said:

its not country wise. im from germany too and cant log but i know other germans, that dont have any problems

Yea I just realized that as I tried from a remote US computer. So who knows what is going on 

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AngeMarkel    14

thats the current supportticket stage im in:

So if you wanna open a ticket about, better already put those answered questions inside to save some lifetime.

 

Hello there!

To help us understand the cause of this issue better, please send us the following information about your client and network setup:

• What realm/server are you experiencing this issue on?
• Do you use DSL, cable, dial-up, satellite, or another connection method?
• Do you use any routers, hubs, or switches? If so, could you tell us the make and model of that equipment?
• Does your computer connect wirelessly, or does it use an Ethernet cable for connectivity (quick tip: If you're connecting wirelessly, please try a wired connection)?
• Who is your Internet service provider?
• Where are you located? Your city and state/province would be helpful.
• Are you on a home, campus, business, or military network?
• Do you use any Internet Security Applications (ISA) or firewalls such as CYBERsitter, ""Net-Nanny,"" ZoneAlarm, McAfee or Norton?

Additionally, I would like to request a WinMTR report that can be generated through a program called WinMTR. This not only helps us determine the health of your Internet connection while installing, patching or downloading Lineage 2, but it also helps us determine if the issue is coming from your network, a data center in-between or from the Lineage 2 servers themselves.

Download link: https://download.cnet.com/WinMTR-Portable/3000-2085_4-75373199.html

You can find additional information on what WinMTR is and why we use it here:
https://ncsoft.zendesk.com/hc/en-us/articles/115005949466-Use-of-Third-Party-Programs-for-Technical-Support

Once WinMTR is installed, run the program and follow the steps below:

1.In the upper left corner of the window, you will see a "Host" drop-down text box. In that field, type in the following hostname depending on which game you are playing and what server (NA/EU) you're in:

BNS NA
icmp.us.ncwest.com

BNS EU (use either)
icmp-bns-1.eu.ncwest.com
icmp-bns-2.eu.ncwest.com

Aion/L2
icmp.us.ncwest.com

2.Click on the "Start" button and allow the tool to run for at least 100 seconds (even if you are unable to install, patch, or play) to gather data.

NOTE: Please run the WinMTR during the time that you are experiencing this issue. So if you are experiencing lag or being disconnected in game, please run the report during these times if this is your issue.

3.Once you have gathered at least 100 seconds of data, click on the "Stop" button.
4.Click on "Export TEXT" and save the file.
5.Attach the file on your next response and attach the report together with your answers for the questions we have above.

We look forward to hearing back from you.

Edited by AngeMarkel

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AngeMarkel    14
8 minutes ago, Oldgreyone said:

was working fine on 1-8-19. probelm started after maint. why is this our problem?

its not.

Even all their Questions doesnt lead in the right way because they are made for ppl with connections issues etc from their own side.

But its something from NCwest side, since im able to log into Aden and Gludio server (of course no one wants that :D)

Edited by AngeMarkel

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39 minutes ago, AngeMarkel said:

thats the current supportticket stage im in:

So if you wanna open a ticket about, better already put those answered questions inside to save some lifetime.

 

Hello there!

To help us understand the cause of this issue better, please send us the following information about your client and network setup:

• What realm/server are you experiencing this issue on?
• Do you use DSL, cable, dial-up, satellite, or another connection method?
• Do you use any routers, hubs, or switches? If so, could you tell us the make and model of that equipment?
• Does your computer connect wirelessly, or does it use an Ethernet cable for connectivity (quick tip: If you're connecting wirelessly, please try a wired connection)?
• Who is your Internet service provider?
• Where are you located? Your city and state/province would be helpful.
• Are you on a home, campus, business, or military network?
• Do you use any Internet Security Applications (ISA) or firewalls such as CYBERsitter, ""Net-Nanny,"" ZoneAlarm, McAfee or Norton?

Additionally, I would like to request a WinMTR report that can be generated through a program called WinMTR. This not only helps us determine the health of your Internet connection while installing, patching or downloading Lineage 2, but it also helps us determine if the issue is coming from your network, a data center in-between or from the Lineage 2 servers themselves.

Download link: https://download.cnet.com/WinMTR-Portable/3000-2085_4-75373199.html

You can find additional information on what WinMTR is and why we use it here:
https://ncsoft.zendesk.com/hc/en-us/articles/115005949466-Use-of-Third-Party-Programs-for-Technical-Support

Once WinMTR is installed, run the program and follow the steps below:

1.In the upper left corner of the window, you will see a "Host" drop-down text box. In that field, type in the following hostname depending on which game you are playing and what server (NA/EU) you're in:

BNS NA
icmp.us.ncwest.com

BNS EU (use either)
icmp-bns-1.eu.ncwest.com
icmp-bns-2.eu.ncwest.com

Aion/L2
icmp.us.ncwest.com

2.Click on the "Start" button and allow the tool to run for at least 100 seconds (even if you are unable to install, patch, or play) to gather data.

NOTE: Please run the WinMTR during the time that you are experiencing this issue. So if you are experiencing lag or being disconnected in game, please run the report during these times if this is your issue.

3.Once you have gathered at least 100 seconds of data, click on the "Stop" button.
4.Click on "Export TEXT" and save the file.
5.Attach the file on your next response and attach the report together with your answers for the questions we have above.

We look forward to hearing back from you.

Allready did that, i hope they will give me VIP 4 for doing there job.

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Hime    807

Hi all,

We have been experiencing intermittent connectivity issues on our servers which has prevented legitimate connections like yours from entering the game. We apologize this is still affecting you, and the team is working on resolving this as soon as they can.

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ethanet    11

UK here and also have the same issue on ALL 3 of my accounts (Main, buffer and market account), unable to pass the server select screen.

I have tested on 2 different PCs and 3 different networks home network, work network and 4G tethered. All three methods worked fine before the outage.

I have run a filerepair twice and it definitely feels like a server-side issue rather than client-side.

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SharP    0

USA located VPN is probably the only player side solution for you guys. Do it at your own risk and have fun playing

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BRF    2

I hope you have a bonus of xp. I can not play since the maintenance on my 3 accounts.I also hope that you reward the time of the temporary weapon. 

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Hardy    16

like, can we get a server reboot or something atleast, for all the people who cannot log in, if you cant fix the problem in 35 hours, then perhaps first things first eh?

clearly u have no idea what the problem really is, reboot the thing ill pay for it, NO.. WAIT.. i already payed!

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