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skeemer514

Can't get past server selection

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OilMint    8

@HimeI am afraid it is almost the weekend and this still isn't fixed. How long are we going to have to wait before we can log in?

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Mordreth    0

I don't know if this helps anyone but from my perspective:

At home i get Client will be closed now? error
At work logs in fine
At home using secondary LAN connection (i have 2 internet providers in my home one is Orange 300mb/s, second is a small local IP as a backup) works just fine.

The issue seems to have something with your internet provider

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Katiyana    4

I logged in the morning and everthing was fine,now i want to get into the game and i cant,very very strange..... Fix this,ty

Edited by Katiyana

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ethanet    11
25 minutes ago, Mordreth said:

I don't know if this helps anyone but from my perspective:

At home i get Client will be closed now? error
At work logs in fine
At home using secondary LAN connection (i have 2 internet providers in my home one is Orange 300mb/s, second is a small local IP as a backup) works just fine.

The issue seems to have something with your internet provider

I have tried with 2 computers, on different ISPs (home, work and 2 different 4G phone providers). I have a friend on the same ISP as me who can login without any issues so this is not region or ISP specific.

 

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EatMyDust    0

my problem is the same like at all of the guys. I cannot login about 20-22 hours. It's ridiculous... Please speed up the problem solution!

Edited by EatMyDust

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Thorg    5

It took almost 3 years to convince my girlfriend (now fiancee) to play this game. She created a character, after 3 days she reached lvl 19 and BOOM! She is not able to play 3 days in a row, she almost forgot about it... You are not helping...

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LadySerson    0

I'm curious what are NCSOFTS plans on reimbursing people. Timed items that they are unable to use, and even CPS that can't play because some of their members are unable to log in.

 

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sserjj    0

exact same problem.cant play for about 24 hrs, they better reimburse me for my 50% rune =4000 ncoins,  some ppl can log in fine....and some cant ....fix this shit 

 

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Bobi    0

C'mon guys be serious. From 09.01.18 in the evening i could not pass the server selection screen. Please do something for this weekend!!!!!!!!!!!

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aragonx    10

I give the pass to my friend and he CAN log with my accont, when i try log in my home, i CANT.

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sserjj    0

i bet right now some bot party are exping .... and we legit players,ncoin buyers cant even log in...ya ncsoft you will never make money ,not with this kinda service,everyday you r loosing customers... if you dont know  wtf its going on ,hire some one who knows...

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Survial    0

Same problem here . Can't log since more than 4 h. Can't pass  the server selection screen

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lekol    6

I am unable to log from tuedsay. Here is an answer from the support team on a question about vpn and if is safe to use it:

Jessica Today at 15:37
Hello,

At this time, we are currently aware of this issue and our QA and development teams are looking into it.

Regarding your VPN inquiry, I can confirm that it is a useful service but it is absolutely not supported in any way by NCSOFT, so I'm unable to provide you the assurance that you're seeking.

While we don't expressly prohibit the use of these services, we advise our customers to use them at their own risk.

Because of the security concerns these services pose we may not accept proxy IP’s as authorized IP’s when connecting to NCSOFT account management. Please be aware that if you access the account from or attempt to add these proxies to your authorized IP list, the account may be blocked and subject to review especially if the proxy you use has a history of suspicious activity.

Regarding with the compensation, once it is deemed to be appropriate for this issue, it will be applied equally to all affected accounts and not delivered by customer support to individual customers.

At this point, we have no information about whether a compensation is being considered. We will get back to you once we have the update.

Thank you for your patience and understanding

Regards,

Jessica
NCSOFT Support Team

Edited by lekol

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Hardy    16
2 hours ago, KAROS said:

Still cant log, cannot pass from selection server window

https://l2.laby.fr/status/ like a crazy, 1 minute all servers on, next minute it show all servers down

i saw that too, is that normal for it ?

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ethanet    11
Just now, pbcoyote said:

lmao been 4 hours but see some its been days 

For me and Hardy, it has been since Wednesday AM.

  • Like 1

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Hardy    16

ye i was never able to long in after maintenance, ive been sitting here ever since, all day, raging a bit etc, it makes me a little sad too, i like the game and i payed a ton of euro to advance in lvl , im confused when i see on the l2 info central that all servers are up with thousands of people playing....

  • Haha 1

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