AnotherElf Posted January 10, 2019 Share Posted January 10, 2019 I can log from mine home, but from mine work i cant ! after restart OFC.. somethink is broken Link to comment Share on other sites More sharing options...
techflyer Posted January 10, 2019 Share Posted January 10, 2019 4 minutes ago, AngeMarkel said: its not country wise. im from germany too and cant log but i know other germans, that dont have any problems Yea I just realized that as I tried from a remote US computer. So who knows what is going on Link to comment Share on other sites More sharing options...
Mokkuro Posted January 10, 2019 Share Posted January 10, 2019 no idea! and no any GMs aswers ... Link to comment Share on other sites More sharing options...
agent Posted January 10, 2019 Share Posted January 10, 2019 @PhoenixMitra please answer Link to comment Share on other sites More sharing options...
maliglutek95s Posted January 10, 2019 Share Posted January 10, 2019 Request #23236981 Let's fill up their e-mail inbox Link to comment Share on other sites More sharing options...
RASTEIRINHO2 Posted January 10, 2019 Share Posted January 10, 2019 Lineage II Operations @LineageIIOps 24 h24 horas atrás All #LineageII and #LineageIIClassic servers are back up! Have a great week! have a nice week too NCSOFT reading all those tickets. Link to comment Share on other sites More sharing options...
agent Posted January 10, 2019 Share Posted January 10, 2019 13 minutes ago, RASTEIRINHO2 said: Lineage II Operations @LineageIIOps 24 h24 horas atrás All #LineageII and #LineageIIClassic servers are back up! Have a great week! have a nice week too NCSOFT reading all those tickets. @PhoenixMitra nothing works dear ( Link to comment Share on other sites More sharing options...
rikuspirit Posted January 10, 2019 Share Posted January 10, 2019 nothing works with me to o-O and i am from portugal here Link to comment Share on other sites More sharing options...
Oldgreyone Posted January 10, 2019 Share Posted January 10, 2019 #23237025 Link to comment Share on other sites More sharing options...
AngeMarkel Posted January 10, 2019 Share Posted January 10, 2019 thats the current supportticket stage im in: So if you wanna open a ticket about, better already put those answered questions inside to save some lifetime. Hello there! To help us understand the cause of this issue better, please send us the following information about your client and network setup: • What realm/server are you experiencing this issue on? • Do you use DSL, cable, dial-up, satellite, or another connection method? • Do you use any routers, hubs, or switches? If so, could you tell us the make and model of that equipment? • Does your computer connect wirelessly, or does it use an Ethernet cable for connectivity (quick tip: If you're connecting wirelessly, please try a wired connection)? • Who is your Internet service provider? • Where are you located? Your city and state/province would be helpful. • Are you on a home, campus, business, or military network? • Do you use any Internet Security Applications (ISA) or firewalls such as CYBERsitter, ""Net-Nanny,"" ZoneAlarm, McAfee or Norton? Additionally, I would like to request a WinMTR report that can be generated through a program called WinMTR. This not only helps us determine the health of your Internet connection while installing, patching or downloading Lineage 2, but it also helps us determine if the issue is coming from your network, a data center in-between or from the Lineage 2 servers themselves. Download link: https://download.cnet.com/WinMTR-Portable/3000-2085_4-75373199.html You can find additional information on what WinMTR is and why we use it here:https://ncsoft.zendesk.com/hc/en-us/articles/115005949466-Use-of-Third-Party-Programs-for-Technical-Support Once WinMTR is installed, run the program and follow the steps below: 1.In the upper left corner of the window, you will see a "Host" drop-down text box. In that field, type in the following hostname depending on which game you are playing and what server (NA/EU) you're in: BNS NA icmp.us.ncwest.com BNS EU (use either) icmp-bns-1.eu.ncwest.com icmp-bns-2.eu.ncwest.com Aion/L2 icmp.us.ncwest.com 2.Click on the "Start" button and allow the tool to run for at least 100 seconds (even if you are unable to install, patch, or play) to gather data. NOTE: Please run the WinMTR during the time that you are experiencing this issue. So if you are experiencing lag or being disconnected in game, please run the report during these times if this is your issue. 3.Once you have gathered at least 100 seconds of data, click on the "Stop" button. 4.Click on "Export TEXT" and save the file. 5.Attach the file on your next response and attach the report together with your answers for the questions we have above. We look forward to hearing back from you. Link to comment Share on other sites More sharing options...
zgs Posted January 10, 2019 Share Posted January 10, 2019 so today is not working too? damnnn... Link to comment Share on other sites More sharing options...
Mokkuro Posted January 10, 2019 Share Posted January 10, 2019 yea ... i receive that too ! Link to comment Share on other sites More sharing options...
Oldgreyone Posted January 10, 2019 Share Posted January 10, 2019 was working fine on 1-8-19. probelm started after maint. why is this our problem? Link to comment Share on other sites More sharing options...
AngeMarkel Posted January 10, 2019 Share Posted January 10, 2019 8 minutes ago, Oldgreyone said: was working fine on 1-8-19. probelm started after maint. why is this our problem? its not. Even all their Questions doesnt lead in the right way because they are made for ppl with connections issues etc from their own side. But its something from NCwest side, since im able to log into Aden and Gludio server (of course no one wants that :D) Link to comment Share on other sites More sharing options...
RASTEIRINHO2 Posted January 10, 2019 Share Posted January 10, 2019 39 minutes ago, AngeMarkel said: thats the current supportticket stage im in: So if you wanna open a ticket about, better already put those answered questions inside to save some lifetime. Hello there! To help us understand the cause of this issue better, please send us the following information about your client and network setup: • What realm/server are you experiencing this issue on? • Do you use DSL, cable, dial-up, satellite, or another connection method? • Do you use any routers, hubs, or switches? If so, could you tell us the make and model of that equipment? • Does your computer connect wirelessly, or does it use an Ethernet cable for connectivity (quick tip: If you're connecting wirelessly, please try a wired connection)? • Who is your Internet service provider? • Where are you located? Your city and state/province would be helpful. • Are you on a home, campus, business, or military network? • Do you use any Internet Security Applications (ISA) or firewalls such as CYBERsitter, ""Net-Nanny,"" ZoneAlarm, McAfee or Norton? Additionally, I would like to request a WinMTR report that can be generated through a program called WinMTR. This not only helps us determine the health of your Internet connection while installing, patching or downloading Lineage 2, but it also helps us determine if the issue is coming from your network, a data center in-between or from the Lineage 2 servers themselves. Download link: https://download.cnet.com/WinMTR-Portable/3000-2085_4-75373199.html You can find additional information on what WinMTR is and why we use it here:https://ncsoft.zendesk.com/hc/en-us/articles/115005949466-Use-of-Third-Party-Programs-for-Technical-Support Once WinMTR is installed, run the program and follow the steps below: 1.In the upper left corner of the window, you will see a "Host" drop-down text box. In that field, type in the following hostname depending on which game you are playing and what server (NA/EU) you're in: BNS NA icmp.us.ncwest.com BNS EU (use either) icmp-bns-1.eu.ncwest.com icmp-bns-2.eu.ncwest.com Aion/L2 icmp.us.ncwest.com 2.Click on the "Start" button and allow the tool to run for at least 100 seconds (even if you are unable to install, patch, or play) to gather data. NOTE: Please run the WinMTR during the time that you are experiencing this issue. So if you are experiencing lag or being disconnected in game, please run the report during these times if this is your issue. 3.Once you have gathered at least 100 seconds of data, click on the "Stop" button. 4.Click on "Export TEXT" and save the file. 5.Attach the file on your next response and attach the report together with your answers for the questions we have above. We look forward to hearing back from you. Allready did that, i hope they will give me VIP 4 for doing there job. Link to comment Share on other sites More sharing options...
Mokkuro Posted January 10, 2019 Share Posted January 10, 2019 nothing yet ... 26 hours and no log Link to comment Share on other sites More sharing options...
L2 Team Hime Posted January 10, 2019 L2 Team Share Posted January 10, 2019 Hi all, We have been experiencing intermittent connectivity issues on our servers which has prevented legitimate connections like yours from entering the game. We apologize this is still affecting you, and the team is working on resolving this as soon as they can. Link to comment Share on other sites More sharing options...
ethanet Posted January 10, 2019 Share Posted January 10, 2019 UK here and also have the same issue on ALL 3 of my accounts (Main, buffer and market account), unable to pass the server select screen. I have tested on 2 different PCs and 3 different networks home network, work network and 4G tethered. All three methods worked fine before the outage. I have run a filerepair twice and it definitely feels like a server-side issue rather than client-side. Link to comment Share on other sites More sharing options...
SharP Posted January 10, 2019 Share Posted January 10, 2019 USA located VPN is probably the only player side solution for you guys. Do it at your own risk and have fun playing Link to comment Share on other sites More sharing options...
Wilku Posted January 10, 2019 Share Posted January 10, 2019 Srsly? Still cant log in? its been 24h arleady Link to comment Share on other sites More sharing options...
BRF Posted January 10, 2019 Share Posted January 10, 2019 I hope you have a bonus of xp. I can not play since the maintenance on my 3 accounts.I also hope that you reward the time of the temporary weapon. Link to comment Share on other sites More sharing options...
Wilku Posted January 10, 2019 Share Posted January 10, 2019 I hope they will reward everyone who cant log in:/ Link to comment Share on other sites More sharing options...
scawdar Posted January 10, 2019 Share Posted January 10, 2019 Ami would not let me in, but with the wtafast if he leaves me Link to comment Share on other sites More sharing options...
Hardy Posted January 10, 2019 Share Posted January 10, 2019 like, can we get a server reboot or something atleast, for all the people who cannot log in, if you cant fix the problem in 35 hours, then perhaps first things first eh? clearly u have no idea what the problem really is, reboot the thing ill pay for it, NO.. WAIT.. i already payed! Link to comment Share on other sites More sharing options...
sebacletus Posted January 10, 2019 Share Posted January 10, 2019 i cant log in too and i am vip 4. Link to comment Share on other sites More sharing options...
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