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Does reports by ticket actually works?


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Each time i create a ticket in the support with screenshots and videos of ppl botting, i assumed they were being ban, now im not sure.

9 days ago i reported a 9 player party botting in cruma in the third floor. It has been day and night for 24 hours botting all day long without stopping. I reported him multiple times along the days, its too damn obvious that pt of 9 characters are bots, each time i added screens and video recieved the replys "thanks for reporting, we will look into it" "thanks for your contribution to make the server a better place for players" etc etc.

But the pt of bots is still in cruma farming non stop, if you go right now you will see that pt of 9 chars farming nonstop. And i reported them 9 days ago, and the ticket i noticed before writing this thread said "solved"...

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waste of time iive been fighting these bots in ft for the last 2 weeks given screen shots and still there in the same room every night so now I kill them by using trains off mobs but then the bots bring lv 65 player to come and pk me so I stop so I have to wait 1 hour then she or he leaves I train again kill there bots it bullshit and don't bother wasting your time with tickets just kill the bleepers

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1 hour ago, aussielisa said:

waste of time iive been fighting these bots in ft for the last 2 weeks given screen shots and still there in the same room every night so now I kill them by using trains off mobs but then the bots bring lv 65 player to come and pk me so I stop so I have to wait 1 hour then she or he leaves I train again kill there bots it bullshit and don't bother wasting your time with tickets just kill the bleepers

What server?

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@Hime

the same FT room water side @aussielisa talking about is crawling with bots every day/night in Giran server. The best xp spots taken by bots is gonna kill this game just like it killed the latest versions of the game (chronos/naia and all the other servers that seized to exist). Please do something about it before there are only 2 live parties left. If you need ideas on how to do it, cause so far NCSoft hasn't been very creative in this aspect, lemme know.

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@Hime Request #23234588 hey mate ive included screen shots in this ticket I was killing there pets every night then they got lv 65 character to pull trains on me for killing there bots since that didn't work cause I stoped lving they brang in lv 60+ bot protection person to pk me over and over again I log off waited a hour and killed there pets again same shit happened last night I log back to water side in ft on aden server ive got rid off the bots for now 

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Regarding your inquiry, tickets are set to solved after an amount of time without having any responses from players and I hope this clears things up. 

Also, rest assured that these are being investigated accordingly and I can only ask for your patience and understanding as the investigation continues.

However, if there's anything else that we can assist you with, please let us know.

11 days since i reported that 9 char pt in cruma (still farming nonstop there, i just checked) and i need to keep sending replys to the ticket or it gets closed during the "investigation"

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My desire was always to play on an official server l2 to interact with a Gm's, but now that I'm playing on an official server I'm disappointed, this game does not have an administrator, it does not have rules to play legally, I can say that other illegal servers have more activity than this, so sad to see this situation in the lineage.

ps: I reported a full bot party a month ago, and the answer was always "we are under investigation", a month to ban a bot party that plays 24 hours ... you are not investigating the cure for cancer. ..... OMG

ticket # 23218429 @Hime

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