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Anub1s

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Finally can post but still cannot login even with the workaround ncsoft provided :(((

It's 21hrs downtime so far and counting.

9hrs of troubleshooting/investigation by ncsoft and still not solution for login problem.

 

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From support:

As another workaround, please follow the steps below:

1.) Login to your account via NCSOFT website: https://login.ncsoft.com/login
2.) Go to Account management page > Click the link beside "Authorized Locations"
3.) Remove all saved IP by pressing "Remove".
4.) Log out to the website.
5.) Re-login to the website and re-authorize your IP.

Once successfully authorized, please try logging in again through the launcher.

-----------

BUT didn't work for me. Try it and goodluck, hope it works for you but I doubt.

 

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12 minutes ago, Anub1s said:

 

 

Explanation from support is mediocre, but here how it works as 24h solution. For me. I have IP change every 24h.

Login into site, make option Save my current IP address as an authorized location.     active so that you do not need to authorize this ip address. Now can enter game

 

this only works for the time until ip change, then we need to do same steps again and again until ncwest fix problem -_-

 

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2 hours ago, Cillin said:

how about u turn the email verification off until u know whats going on no?????

 

For heaven's sake don't do that! 100% chance that there will be naked chars standing around within minutes. 

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21 hours ago, Cillin said:

how about u turn the email verification off until u know whats going on no?????

 

Greetings!

The issue with the email verification should now be resolved. Please try to log into the Launcher and check if your receive your email verification code.

Thank you!

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