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Dummy57

Issue: Unsent Verification Code Emails (Launcher)

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Dummy57    0

I just read Juji's thread about this issue.

But even if my IP is known as a safe location(i made it through the website), the game launcher still wants me to get a verification code.

Can someone help me out?

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Aurinya    15

Greetings!

The email verification is a security feature whenever you are trying to log in from a new location or with a new IP. If you have a dynamic IP, it will be triggered every time your IP changes so this may explain why you keep getting the message even after checking the box to add your current location as a known/safe location. However, the email verification issue should be resolved now. So you should receive your email verification code upon logging into the launcher. Should the problem persist, please submit a ticket to our Support.

Thank you!

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