idkfa Posted April 12, 2019 Share Posted April 12, 2019 Hello guys-still is imposible to buy prestige pack->maybe is posible to know why or when/if will be posible to buy it-or will be not-any info-this doesnt look as fix issue-thank you Link to comment Share on other sites More sharing options...
L2 Team Juji Posted April 12, 2019 L2 Team Share Posted April 12, 2019 We made a change in the back-end last week that affected the delivery of items for the Prestige Pack. Our team is working with HQ to resolve this issue immediately. If you are currently not receiving Prestige Pack items after applying the code, then please submit a support ticket. Link to comment Share on other sites More sharing options...
Draecke Posted April 12, 2019 Share Posted April 12, 2019 works fine for me ? Link to comment Share on other sites More sharing options...
idkfa Posted April 14, 2019 Author Share Posted April 14, 2019 yeah if your subscription was on before "fixing issue-now u cannot subscribe becouse web under maintenance and fix will be "sometime" atm no info when it will be Link to comment Share on other sites More sharing options...
Texas4Life Posted April 14, 2019 Share Posted April 14, 2019 i made a support ticket and i received my pack in 1 day Link to comment Share on other sites More sharing options...
idkfa Posted April 14, 2019 Author Share Posted April 14, 2019 good i m hapy for u-i got--> Unfortunately, the Prestige Pack shop is temporarily unavailable. We're currently working to resolve this as soon as possible. We can only suggest that you keep an eye out for updates regarding this. We appreciate your understanding. Link to comment Share on other sites More sharing options...
ShakaProphet Posted April 15, 2019 Share Posted April 15, 2019 (edited) On 12/04/2019 at 2:17 PM, Juji said: We made a change in the back-end last week that affected the delivery of items for the Prestige Pack. Our team is working with HQ to resolve this issue immediately. If you are currently not receiving Prestige Pack items after applying the code, then please submit a support ticket. Please take a look at https://forums.lineage2.com/topic/12432-receiving-prestige-items-fails/ In this case, I actually bought the prestige pack, but the items vanish and are not delivered. It is also impossible to submit the Ticket as reported at https://forums.lineage2.com/topic/12414-unable-to-submit-a-ticket/ Edited April 15, 2019 by ShakaProphet Link to comment Share on other sites More sharing options...
Argus Posted April 15, 2019 Share Posted April 15, 2019 Same problem, go the prestige pack serial code on the website, used it and I saw all the items in the Dimensional Merchant. Tried to take them, but for some of them I was getting a message - Due to a system error, the product inventory cannot be used … ( items I could not take were - BEAR/Eva's Rune/Hero coins/Prestige cube ) On the next day I went back to the Dimensional Merchant and all items were missing from it. I have opened a ticked and there, I was advised to use - "CHECK FILES" = which logically will never help you with such problem! Link to comment Share on other sites More sharing options...
Srelock Posted April 15, 2019 Share Posted April 15, 2019 Quote I was advised to use - "CHECK FILES" = which logically will never help you with such problem! They told me to restart the game 1 Link to comment Share on other sites More sharing options...
Cillin Posted April 15, 2019 Share Posted April 15, 2019 (edited) same problem here, tells me: "This web site is currently under maintenance. Please check back soon." so what is "soon" gonna be? 2 weeks? 2 months? ??? Edited April 15, 2019 by Cillin Link to comment Share on other sites More sharing options...
L2 Team Juji Posted April 15, 2019 L2 Team Share Posted April 15, 2019 We are currently working on implementing a fix soon for the Prestige Pack issue. If you applied a Prestige Pack coupon code and did not receive all the items, then please submit a support ticket. Link to comment Share on other sites More sharing options...
Cillin Posted April 15, 2019 Share Posted April 15, 2019 make ticket to be advised to "ckeck files" or "restart" the game?? Link to comment Share on other sites More sharing options...
L2 Team Juji Posted April 15, 2019 L2 Team Share Posted April 15, 2019 16 minutes ago, Cillin said: make ticket to be advised to "ckeck files" or "restart" the game?? PM me the ticket number. Link to comment Share on other sites More sharing options...
ShakaProphet Posted April 16, 2019 Share Posted April 16, 2019 (edited) 7 hours ago, Juji said: We are currently working on implementing a fix soon for the Prestige Pack issue. If you applied a Prestige Pack coupon code and did not receive all the items, then please submit a support ticket. [Issue Description] I would love to open a ticket to recover prestige pack items in two accounts, however due to the excess of bugs in your system, i can't do that. Please read: https://forums.lineage2.com/topic/12414-unable-to-submit-a-ticket/ Some ppl (like me) are unable to submit a ticket as reported in the issue above. If you doubt, i can make a video to show you: [Steps to Reproduce] The following steps apply both to Edge and Chrome browsers. 1. Login to your account 2. Click the "Support" link in the upper right corner. 3. Click "Support > Lineage ||" 4. Click "Submit Ticket" 5. You are redirect to the page "My Account > Settings" instead of the Ticket Creation Page. [Expected Behavior] We should be redirect to the Ticket Creation Page, but not to the My Account Page. Result is that i am hands tied and can't solve the prestige pack problem. Edited April 16, 2019 by ShakaProphet Link to comment Share on other sites More sharing options...
L2 Team Juji Posted April 16, 2019 L2 Team Share Posted April 16, 2019 25 minutes ago, ShakaProphet said: [Issue Description] I would love to open a ticket to recover prestige pack items in two accounts, however due to the excess of bugs in your system, i can't do that. Please read: https://forums.lineage2.com/topic/12414-unable-to-submit-a-ticket/ Some ppl (like me) are unable to submit a ticket as reported in the issue above. If you doubt, i can make a video to show you: [Steps to Reproduce] The following steps apply both to Edge and Chrome browsers. 1. Login to your account 2. Click the "Support" link in the upper right corner. 3. Click "Support > Lineage ||" 4. Click "Submit Ticket" 5. You are redirect to the page "My Account > Settings" instead of the Ticket Creation Page. [Expected Behavior] We should be redirect to the Ticket Creation Page, but not to the My Account Page. Result is that i am hands tied and can't solve the prestige pack problem. Clearing your browser cache should resolve this issue. Link to comment Share on other sites More sharing options...
Snipeer Posted April 16, 2019 Share Posted April 16, 2019 100% not working because I try on a friend pc. he still cant make ticket to nc soft from website.he need send mail and pray someoane read it. Link to comment Share on other sites More sharing options...
Moderators PhoenixMitra Posted April 16, 2019 Moderators Share Posted April 16, 2019 Greetings everyone, If refreshing the page and clearing your cache does not help with the redirecting issue, keeping you from submitting a ticket via the Support tab, please feel free to submit a ticket directly by email. Send your email to support@ncsoft.com Link to comment Share on other sites More sharing options...
Cillin Posted April 21, 2019 Share Posted April 21, 2019 any news here? atleast for me subscription for prestige pack still doesnt work ..... Link to comment Share on other sites More sharing options...
Nymphadorae Posted April 21, 2019 Share Posted April 21, 2019 For me they decided to receive the money from the subscription from PayPal (not first time) and then proceed to send a mail saying the Prestige Pack was cancelled and then blaming it on PayPal (which they did get the money from) and then still put the codes available to retrieve the pack and it still appears as cancelled on website but let's blame it on PayPal, because for sure it can't be NCWest's problem Link to comment Share on other sites More sharing options...
L2 Team Juji Posted April 22, 2019 L2 Team Share Posted April 22, 2019 19 hours ago, Cillin said: any news here? atleast for me subscription for prestige pack still doesnt work ..... Are you trying to subscribe again on the site or are you having trouble with the pack content itself? Link to comment Share on other sites More sharing options...
Cillin Posted April 22, 2019 Share Posted April 22, 2019 (edited) im trying to subscribe again when i go to "shop" on website and press "LEARN MORE" on the prestige pack i get an instant "ERROR, something went wrong, please try again later", cant even press the "subscribe" button before error appears Same error happens when i try to subscribe in account settings Edited April 22, 2019 by Cillin Link to comment Share on other sites More sharing options...
L2 Team Juji Posted April 22, 2019 L2 Team Share Posted April 22, 2019 25 minutes ago, Cillin said: im trying to subscribe again when i go to "shop" on website and press "LEARN MORE" on the prestige pack i get an instant "ERROR, something went wrong, please try again later", cant even press the "subscribe" button before error appears Same error happens when i try to subscribe in account settings Do you already have a ticket submitted already for this issue? If so, then please send PM me. 1 Link to comment Share on other sites More sharing options...
Goa Posted April 22, 2019 Share Posted April 22, 2019 40 minutes ago, Cillin said: im trying to subscribe again when i go to "shop" on website and press "LEARN MORE" on the prestige pack i get an instant "ERROR, something went wrong, please try again later", cant even press the "subscribe" button before error appears Same error happens when i try to subscribe in account settings This is the answer that i got when i submitted a ticket : " Thank you for your interest!That information has not been announced yet. To keep up to date with the latest announcements, we encourage you to keep an eye on the official site for the latest news and information.If you have any other questions, please let us know." Link to comment Share on other sites More sharing options...
Cillin Posted April 22, 2019 Share Posted April 22, 2019 y i made a ticked 7 days ago, now 15 mails later still the same error happening. lets hope Juji can speed up the process a bit 1 Link to comment Share on other sites More sharing options...
Goa Posted April 22, 2019 Share Posted April 22, 2019 Mine is from 11 apr. hope you are right. Link to comment Share on other sites More sharing options...
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