Ultimate jewelry Box (Missing reward)

[Andouille]

I have been opening a thousand jewelry boxes around and i got exactly 0 lvl 5 Brooch.

It is clearly notified that jewelry boxes has chance to gives lvl 5 Brooch in Website, but ingame description doesn't mention it

Can NCSOFT look into this issue?

Would be nice to have a good reward list without false hope

Last year i could get plenty lvl 5 brooch chest, this year none on market!! ...

[Jeune]

I've checked again teh website, and I see no mention of lvl5 being obtainable, only lvl1 boxes are listed, where did you see that?

[Andouille]

1 hour ago, Jeune said:

I've checked again teh website, and I see no mention of lvl5 being obtainable, only lvl1 boxes are listed, where did you see that?

i mean the 5 slot brooch, not  jewels lvl 5

Sorry if i was not clear,

i saw on annother post someone said he got 2 from 1000 boxes so maybe i was unlucky, but last year promo had better rates

[LadyCalina]

Hi Ando

I got 1 brooch from 150 boxes, so i think you've just been very unlucky this time

[coolHand]

I got 1 from 150 boxes as well.

[GhostintheShell]

Seeking a brooch-5-slots out of a 1000 and not getting it?  ouch.  I feel you bro.  NC should give you a medal of loyalty for your financial support lol