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Bug. Quest reward havent obtained


A8inoula
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Hello I have finished the quest for faction lvl 6 from Heraph npc (besides Penny) and I didnt receive the adventure guild support box. Despite that i ve receive the other quest rewards. What happened , what should i do now ? 

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Yes thats true is a problem whit Ertehia class u has to send a ticket they send u the reguard in 24hrs i did on my 2 ertehias. They dont fix it yet and i report this bug like 3 months ago 1st time and again a few weeks ago.

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