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So you play practically a year on the server of the guys, then one day they decide that your account will be banned .... So you think ... It's an American company, they are competent and fair. You send a tickt to question the reasons, as your account is clean, you believe that you will surely realize that it was a mistake, that the system randomly banned you or etc ... Even because you know there are hundreds of accounts clearly practicing illegal acts. , and still there every day logging in and playing (bots). Not my friends, I'm sorry informal but that's not how Nsoft treats its customers ... You will simply receive a message generated by robot saying that you have been punished in one of the many alternatives below and that the other ticks will not be answered. and End ... A year of dedication, time, money respecting the rules, it all doesn't matter because the robot has decided that you are no longer welcome on your server.

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My accounts have been locked several times because I play with VPN (game is unplayable to me otherwise), but in the end I always got unbanned because I did nothing wrong. If you got permabanned it means you probably did some illegal stuff, no point in QQing in the forums, we already have enough cheaters as it is. 

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On 12/11/2019 at 11:04 AM, Psychocat said:

My accounts have been locked several times because I play with VPN (game is unplayable to me otherwise), but in the end I always got unbanned because I did nothing wrong. If you got permabanned it means you probably did some illegal stuff, no point in QQing in the forums, we already have enough cheaters as it is. 

Good for you! Hope they always unlock your accounts, because otherwise there will be nothing you can do to reverse it !! It is none of your business but my accounts are all clean, I play the same way in all and only one has been blocked .... More my complaint here is not for the lock but for the lack of clarity in the process! I Forun is to post questions, complaints and suggestions ....

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11 hours ago, fallensoldier said:

Good for you! Hope they always unlock your accounts, because otherwise there will be nothing you can do to reverse it !! It is none of your business but my accounts are all clean, I play the same way in all and only one has been blocked .... More my complaint here is not for the lock but for the lack of clarity in the process! I do not know if you are 10 years old or just stupid, but Forun is to post questions, complaints and suggestions ....

Age and stupidity has nothing to do with each other. According to my current experience, most people get more stupid when they grow older because they start to grow their false self confidence. Also, you should not be rude at a Forum, it decrease your chances.

Are there anyone who knows the acc/pass/mail access of the account which got banned, I know it is very rare, but sharing account is actually against the eula and account can be locked because of this in some cases.

Edited by Karesz
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On 11/11/2019 at 11:30 PM, fallensoldier said:

So you play practically a year on the server of the guys, then one day they decide that your account will be banned .... So you think ... It's an American company, they are competent and fair. You send a tickt to question the reasons, as your account is clean, you believe that you will surely realize that it was a mistake, that the system randomly banned you or etc ... Even because you know there are hundreds of accounts clearly practicing illegal acts. , and still there every day logging in and playing (bots). Not my friends, I'm sorry informal but that's not how Nsoft treats its customers ... You will simply receive a message generated by robot saying that you have been punished in one of the many alternatives below and that the other ticks will not be answered. and End ... A year of dedication, time, money respecting the rules, it all doesn't matter because the robot has decided that you are no longer welcome on your server.

you probably bought Ncoins from a store not authorized by Nsoft ... and although it is not clear that this is subject to permanent blocking, I highly doubt that they will provide this assistance to you.

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