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Hello when I'm selecting a server and trying to join I'm getting this crash report. Any ideas?
I have already clean installed it, scan the files etc. Same results.

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Version: EP50_Global,CL_s,V2110409,245
BuildDate: Thu Jan 30 07:41:05 2020

Time: 2020.3.22 17:56:20 [GTick=4001,LGTicks=1,Duration=18]
PosCode: 0:0:0
ZoneName:
OS: Windows 10(64) 10.0 (Build: 9200), Service Pack 0.0
CPU: GenuineIntel Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz @ 3499 MHz
RAM: 16323MB RAM
CPUInfo: 4,4,4,0
Memory: 184349KB
PrivateMemory: 438908KB
Video: Radeon RX 580 Series (19000), DX v4.9r904
Option: 2560x1080S_W0sH0A0KPB
Scene: 0_0_0
Stat: 4
Replay: 0_1
WorldRaid: 0_0/0
ClientSocketClosed: 4001
NPAuthSocketClosed: 0
Sev: 24_Talking Island (GMT-5)
VideoResources: 72 MB
MAC: BB-5C
LANG: ENGLISH
IME: ???

Error:
Protocol: S_CHARACTER_SELECTION_INFO(19, 3) <= S_LOGIN_RESULT(11, 3) <= C_LOGIN(51, 4) <= S_EX_QUEUETICKET(10, 5) <= S_EX_QUEUETICKET_LOGIN(6, 272) <= C_EX_QUEUETICKET_LOGIN(41, 330) <= S_VERSION_CHECK(28, 330) <= C_VERSION(275, 384)

History: DrawPrimitiveUP <+ RenDev=fd900000 CurrentState=fd90a1d4 <- DrawLoop <- FD3DRenderInterface::DrawPrimitiveUP <- USpriteEmitter::RenderParticles <+ this=Lobby01.SpriteEmitter52 Owner=Lobby01.e_u541_big_ta4 <- renderParticles <- AEmitter::Render <- FDynamicActor::Render <+ e_u541_big_ta Lobby01.e_u541_big_ta4 <- RenderActor <- RenderDeferredActors <- RenderLevel <- FLevelSceneNode::Render <- FPlayerSceneNode::Render <- SceneNodeRender <- Draw <- UGameEngine::Draw <+ GRenDev = fd900000 <- UWindowsViewport::Repaint <- UWindowsClient::Tick <- ClientTick <- UGameEngine::Tick <- UpdateWorld <- CMainLoop::UpdateTheWorld <- MainLoop

Exception:
Code [EXCEPTION_READ_VIOLATION DataAddress:0x000000C4]
Address [0x78DFE518]
SegCs [0x0023]

atiumdag.dll [0x78DC0000] Offset [0x0003E518]

Edited by TheUsualSuspect

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Hyunkel    4
4 minutes ago, TheUsualSuspect said:

Hello Hyunkel! Yes I've submitted a ticket but it takes them forever to reply.. :/ I was hoping for a quicker solution in here.. 

Good ! I hope they get back to you or you get a fellow player's help soon. :)

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Fubuki    0

Hello,

I have the same issue :( I've submitted a ticket, and I'm following all the steps, however, after almost one week, we still didn't fix the issue..

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Haragano    0

I'm having the same problem, apparently there is something related to the video card, because all the reports of problems are from PCs with a radeon card
please, if anyone has any idea about what this could be or how to solve it

Version: EP50_Global,LL_s,V2110409,245
BuildDate: Thu Jan 30 02:41:05 2020

Time: 2020.3.25 02:59:15 [GTick=2204,LGTicks=1,Duration=14]
PosCode: 0:0:0
ZoneName:
OS: Windows 10(64) 10.0 (Build: 9200), Service Pack 0.0
CPU: GenuineIntel Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz @ 2911 MHz
RAM: 16317MB RAM
CPUInfo: 6,6,6,0
Memory: 280195KB
PrivateMemory: 498320KB
Video: AMD Radeon R7 200 Series (1007), DX v4.9r904
Option: 1920x1080S_W0sH0A0KPB
Scene: 0_0_0
Stat: 4
Replay: 0_1
WorldRaid: 0_0/0
ClientSocketClosed: 2204
NPAuthSocketClosed: 0
Sev: 15_Chronos (GMT-2)
VideoResources: 66 MB
MAC: 2F-38
LANG: ENGLISH
IME: ???

Error:
Protocol: C_EX_USER_BAN_INFO(9, 1) <= S_CHARACTER_SELECTION_INFO(3421, 3) <= S_LOGIN_RESULT(11, 3) <= C_LOGIN(51, 4) <= S_EX_QUEUETICKET(10, 5) <= S_EX_QUEUETICKET_LOGIN(6, 304) <= C_EX_QUEUETICKET_LOGIN(41, 376) <= S_VERSION_CHECK(28, 377) <= C_VERSION(275, 448)

History: DrawPrimitiveUP <+ RenDev=fd900000 CurrentState=fd90a1d4 <- DrawLoop <- FD3DRenderInterface::DrawPrimitiveUP <- USpriteEmitter::RenderParticles <+ this=Lobby01.SpriteEmitter52 Owner=Lobby01.e_u541_big_ta4 <- renderParticles <- AEmitter::Render <- FDynamicActor::Render <+ e_u541_big_ta Lobby01.e_u541_big_ta4 <- RenderActor <- RenderDeferredActors <- RenderLevel <- FLevelSceneNode::Render <- FPlayerSceneNode::Render <- SceneNodeRender <- Draw <- UGameEngine::Draw <+ GRenDev = fd900000 <- UWindowsViewport::Repaint <- UWindowsClient::Tick <- ClientTick <- UGameEngine::Tick <- UpdateWorld <- CMainLoop::UpdateTheWorld <- MainLoop

Exception:
Code [EXCEPTION_READ_VIOLATION DataAddress:0x000000C4]
Address [0x65357668]
SegCs [0x0023]

atiumdag.dll [0x65320000] Offset [0x00037668]

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