Lelleth Posted April 5, 2020 Share Posted April 5, 2020 How long do you guys/gals wait for support tickets to get answered? It seems like they lack in this department..... Link to comment Share on other sites More sharing options...
eldiarell Posted April 5, 2020 Share Posted April 5, 2020 (edited) Too long. 4 th so far. Edited April 5, 2020 by eldiarell Link to comment Share on other sites More sharing options...
mixa Posted April 5, 2020 Share Posted April 5, 2020 Tickets are answered within 24hrs. On weekends and in state of emergency it may take up to a week. 1 Link to comment Share on other sites More sharing options...
Lelleth Posted April 5, 2020 Author Share Posted April 5, 2020 3 hours ago, mixa said: Tickets are answered within 24hrs. On weekends and in state of emergency it may take up to a week. I understand but with as much money as we the players throw at this game my expectations is they at least can work from home and support. They'll take players money in seconds but not support players during this time as well? Just seems to be a failure on their part. Link to comment Share on other sites More sharing options...
extase1987 Posted April 7, 2020 Share Posted April 7, 2020 I´ve opened multiple tickets in the past few weeks. They took 12-24 hours to reply maximum. A case takes 3-4 days maximum to be solved or not Link to comment Share on other sites More sharing options...
Nyuu Posted April 7, 2020 Share Posted April 7, 2020 3 days and no reply. Link to comment Share on other sites More sharing options...
GreenVelvet Posted April 7, 2020 Share Posted April 7, 2020 4 days here...... Link to comment Share on other sites More sharing options...
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