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Lelleth

Long Support Ticket wait times?

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Lelleth    6

How long do you guys/gals wait for support tickets to get answered? It seems like they lack in this department.....:(

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mixa    439

Tickets are answered within 24hrs. On weekends and in state of emergency it may take up to a week.

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Lelleth    6
3 hours ago, mixa said:

Tickets are answered within 24hrs. On weekends and in state of emergency it may take up to a week.

I understand but with as much money as we the players throw at this game my expectations is they at least can work from home and support. They'll take players money in seconds but not support players during this time as well? Just seems to be a failure on their part.

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extase1987    25

I´ve opened multiple tickets in the past few weeks. They took 12-24 hours to reply maximum.

A case takes 3-4 days maximum to be solved or not ;)

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