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GrandpaRick

L2 support in these days of lag and mass d/c. Your thoughts.

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GrandpaRick    5

Are you guys trying to risolve this issue contacting the support?

What kind of actions are they proposing to you to fix this problem?

Til now they made me take a lot of tests on my net and pc, and i'm sure this is not the problem cause in first place i play some other games with same satup and got like 0 problems, then cause of the Tons of ppl complaining about this issue ingame and in the forum. I dont feel like the IT guys are really focusing the real problem this time, seems just like a continue delay to the point in which most ppl will lose patience and stop trying to get an answer. What do u think about it?

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Jeune    21

Honestly I don't really know what they can do. I"ve seen many people suffer from the same issues, but also many people(including me) having 0 problem and pretty much never any dc on any account logged. So it could be a issue coming from provider, or location or maybe a bad route. But you can't say for sure that they are the problem on this one, and if they're not, I'm not sure what they're supposed to do about it.

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mixa    494

I don't think the support can do anything about their servers lagging.

There are certain players that have connectivity issues to the ncwest's servers, that think it's nc's problem.

On a side note, soon we'll have a black anniversary for 1 year of constant lags (Around August).

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Srelock    43
4 minutes ago, mixa said:

I don't think the support can do anything about their servers lagging.

There are certain players that have connectivity issues to the ncwest's servers, that think it's nc's problem.

On a side note, soon we'll have a black anniversary for 1 year of constant lags (Around August).

HAHA illegal servers lag for 2 days players leave here they start to celebrate it after 1 year :)

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My only experience of lag is turning in IT quest, after 10 SECONDS, i see the 20.7b xp... if that's not lag, I don't know what is. 

HOwever, in the field, I don't experience any lag.

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Harperz    28

So my ISS dc, and i die and dc :D do something. It seems to be random. I never had this issue before, it started today with random disconnects.

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degamad    35

Well what i find that is very odd is only one of the three clients DC... i mean what the heck is that... its usually my DD that disconnects and my ISS is almost always still connected.. i would think with my ISP a connection issues would drop all clients.

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GrandpaRick    5
On 27/5/2020 at 2:50 AM, degamad said:

Well what i find that is very odd is only one of the three clients DC... i mean what the heck is that... its usually my DD that disconnects and my ISS is almost always still connected.. i would think with my ISP a connection issues would drop all clients.

yeah, same here. one or two in 5 chars cant be my isp fault, but the support still says it is and continues to ask me for a lot of tests..

this kind of situation is making me thinking about quitting, there is no fun playing like this

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Stop talking to support about this, it will always be "our" fault.
Dont discuss with them details because its pointless.
They ask for tests like:
Dxdiag of your pc and stuff
internet provider details
speedtests

Let's face it we all know its their trash server. 
Cannot even implement an event they "get" from EU/KR servers.

Back ontopic:
If they cannot find any fault they will just ignore you or blame the current position of the sun and blame it on a solar flare or ignore you :)
It is a complete waste of time.

Best bet is to have peace with it and accept it or keep spamming them with tickets so they get sick of it.

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degamad    35

I have three others in the house all streaming video and running video games probably 24/7 if there is so much as a hiccup in my internet i hear about it right away.

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