TheThrax Posted May 24, 2020 Share Posted May 24, 2020 Hi @Juji @Hime, My friends dont receive the email or message with verification code. Can you pls look for this problem? Ty Link to comment Share on other sites More sharing options...
mixa Posted May 24, 2020 Share Posted May 24, 2020 11 minutes ago, TheThrax said: Hi @Juji @Hime, My friends dont receive the email or message with verification code. Can you pls look for this problem? Ty Yesterday verified one of my accounts, the mail arrived literally instantly. Maybe it's a delay to certain mail providers? Link to comment Share on other sites More sharing options...
Bet Posted May 24, 2020 Share Posted May 24, 2020 Hello, @Juji and @Hime two of my friends are having the same issue. Please look into this. Thank you. Link to comment Share on other sites More sharing options...
Dreamofyou Posted May 24, 2020 Share Posted May 24, 2020 Hey my friend "XdesanX" from Naia server have problem with login to game and in site, because didint take verification code on e mail. Can someone help with fix this problem??? Link to comment Share on other sites More sharing options...
Drazzdul01 Posted May 24, 2020 Share Posted May 24, 2020 Hi, same problem. Link to comment Share on other sites More sharing options...
ksan8ia Posted May 24, 2020 Share Posted May 24, 2020 Many people have the same problem, thank god Wednesday is not far! Link to comment Share on other sites More sharing options...
kanaris Posted May 24, 2020 Share Posted May 24, 2020 there are a lot of peaple that have this problem plz do something Link to comment Share on other sites More sharing options...
Elfeim Posted May 24, 2020 Share Posted May 24, 2020 "MoledorI" in Chronos, same problem. Wake up admins! (im posting for him cause HE CANT LOG EVEN HERE) Link to comment Share on other sites More sharing options...
TheMysticSoul Posted May 24, 2020 Share Posted May 24, 2020 same problem HERE!!!!! lol... Link to comment Share on other sites More sharing options...
Trixas Posted May 24, 2020 Share Posted May 24, 2020 hello friends of mine telling the same thing and cant even log at forum ,they dont recieve verification code for over 4h now @Hime @Juji ty Link to comment Share on other sites More sharing options...
Trixas Posted May 24, 2020 Share Posted May 24, 2020 4 hours ago, mixa said: Yesterday verified one of my accounts, the mail arrived literally instantly. Maybe it's a delay to certain mail providers? can be but for sure they can have a look if possible ,in the past i had problem related to specific mail providers Link to comment Share on other sites More sharing options...
Pavlinka Posted May 24, 2020 Share Posted May 24, 2020 Yes please GM do something about this many ppl have this problem Link to comment Share on other sites More sharing options...
mixa Posted May 24, 2020 Share Posted May 24, 2020 34 minutes ago, Trixas said: can be but for sure they can have a look if possible ,in the past i had problem related to specific mail providers It would be good if people report their mail provider, so we can see if there is a an affected provider. Link to comment Share on other sites More sharing options...
TheMysticSoul Posted May 24, 2020 Share Posted May 24, 2020 Hotmail, Gmail... no one receive verification code.. Link to comment Share on other sites More sharing options...
Trixas Posted May 24, 2020 Share Posted May 24, 2020 Seems like both major mail providers are affected (gmail and hotmail,even yahoo ) , i asked and different accounts that are connected with different type of mails are not getting code Link to comment Share on other sites More sharing options...
Joro Posted May 24, 2020 Share Posted May 24, 2020 I already test it with 10 different email providers none receive verification code from ncsoft. Problem is that ncSoft don't send verification e-mail. Link to comment Share on other sites More sharing options...
Bl4ckR4bbit Posted May 24, 2020 Share Posted May 24, 2020 Same issue over here! any mail are not receiving verification code, i hope the administration fix this problem soon, i cant get in whit my sws Link to comment Share on other sites More sharing options...
ArqueroAnonimo Posted May 24, 2020 Share Posted May 24, 2020 2 minutes ago, Bl4ckR4bbit said: Same issue over here! any mail are not receiving verification code, i hope the administration fix this problem soon, i cant get in whit my sws + 1 Link to comment Share on other sites More sharing options...
Ronzilla Posted May 24, 2020 Share Posted May 24, 2020 A lot of people are experiencing the same issues regarding verification emails. Hope there’s a fix for it soon. Link to comment Share on other sites More sharing options...
Nione Posted May 24, 2020 Share Posted May 24, 2020 My CP is unable to log into the game or forum because they do not receive the verification code in the email. could @Juji @Hime give us feedback on this problem? Link to comment Share on other sites More sharing options...
C4R0LDanvers Posted May 24, 2020 Share Posted May 24, 2020 I've been unable to log in since yesterday due to the lack of the verefication code, I closed the rune by 200% I'm losing 13h Up I want my XP lost Link to comment Share on other sites More sharing options...
BrieLarson Posted May 24, 2020 Share Posted May 24, 2020 hundreds of people maybe thousands with the same problem since yesterday I want to know how we will be, since we have been losing dozens of hours of up level hours since yesterday because of an error in your email service, we are all waiting for a solution Link to comment Share on other sites More sharing options...
TheThrax Posted May 24, 2020 Author Share Posted May 24, 2020 We tried so far on Gmail, Yahoo and on my personal domain....None receive security email. Conclusion is NcWest dont send those emails Its nothing wrong with email provider. Best action to take is to let support know by making a ticket. Pls all do that. Link to comment Share on other sites More sharing options...
Moderators PhoenixMitra Posted May 24, 2020 Moderators Share Posted May 24, 2020 Greetings everybody, Thank you all for reporting this. Our team is taking a closer look as we speak. Link to comment Share on other sites More sharing options...
vn20 Posted May 24, 2020 Share Posted May 24, 2020 all my account dont see email send code ...................please fix we lose do much hour .........my Rune xp time lose Link to comment Share on other sites More sharing options...
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