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bug policy system ! game locking account without reason!

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good night guys from ncsoft, i came here to report a bug the server locking system, is blocking any account that changes ip, or has dynamic ip, ncsoft you have to fix this, because i have friends who already took permanent ban on account of changing ip, another thing my account has now been blocked, I played all day, the only thing I did was buy 30,000 ncoins to enchant cloks of the event, I need your help! ncsoft fix it this system are blocking permanent, and sometimes remove peoples, without reason !

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