XxxErMaCxxX Posted February 13, 2021 Share Posted February 13, 2021 Hi. 7 days ago i used "XP Rune III (Lv. 1-100+) 200% 7 days wrapped pack. After 2 days connectivity issue starts and "The server client will be closed? <5>" message comes when i want enter to game. Yesterday at night i can entered game at last and saw only 5 hours left from that XP RUNE. When i used that packed i want to level up to 105 but for issue impossible to farm any xp. I used my 2nd xp pack today. Bu i need 5 days xp buff restoration. Also i used "SP Rune III (Lv. 1-100+) 200% 7 days wrapped pack" for event. and only 1 days left from that pack. Please give me 5 days xp and 5 days Sp buff pack compensation. İ really need that buffs for leveling fast. İ hope you will give xp and sp buffs to me. GM Eri 7 hours ago Hello, After reviewing your request, we have verified that the used Rune is not eligible for restoration due to the server lag. Unfortunately, we will be unable to provide assistance in this case. However, if you think compensations are necessary on this particular issue, I would advise you to please post your suggestion on our Official Forums as the Community Team gathers all information and forwards it to the Development Team for consideration. Link to comment Share on other sites More sharing options...
XxxErMaCxxX Posted February 13, 2021 Author Share Posted February 13, 2021 I want to know why they dont restore anything to me? it is not my fault. Link to comment Share on other sites More sharing options...
SammlerMull Posted February 13, 2021 Share Posted February 13, 2021 1 hour ago, XxxErMaCxxX said: I want to know why they dont restore anything to me? it is not my fault. https://support.lineage2.com/hc/en-us/articles/360035810271 If an item is not eligible for a restoration, the NCSOFT Support Team will let you know in response to your request. The NCSOFT Support Team reserves the right to make exceptions depending on the context of the request, and the standing of the requester's account. The NCSOFT Support Team reserves the right to deny a restoration/resealing/transfer request, even if the item was eligible to be restored/resealed/transferred in the past. Basically they say contact us to determine if an Item is eligible... but we can change our mind at our discretion(even if an Item was allowed/denied in the past, it does not mean we will repeat the same decision.) If the Items were NCoin purchased I'd guess they might be more inclined to restore... and Items gained from an Event, or given out as Appreciation/Compensation pack would be more likely refused. 1 Link to comment Share on other sites More sharing options...
XxxErMaCxxX Posted February 13, 2021 Author Share Posted February 13, 2021 very unfair Link to comment Share on other sites More sharing options...
Slycutter Posted February 13, 2021 Share Posted February 13, 2021 I got the same responses asked Juji to look into it, also lost days on my destiny pack. never mind none of us got any golden balls so other people who didn't lose much were compensated but people that lost more weren't that makes sense said no customer service rep ever. Link to comment Share on other sites More sharing options...
Helv Posted February 14, 2021 Share Posted February 14, 2021 Customer support at its finest, love ya ncsoft! Link to comment Share on other sites More sharing options...
Degus Posted February 15, 2021 Share Posted February 15, 2021 Juji doesn't respond any more either sadly Link to comment Share on other sites More sharing options...
231964596 Posted February 15, 2021 Share Posted February 15, 2021 i never had problem with support xd, mean i do not agree with all answers and hiding customer support agent under some unknown nick not real name which is not professional in my opinion, but they not bad at all. Link to comment Share on other sites More sharing options...
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