Maraalo Posted September 1, 2021 Share Posted September 1, 2021 Good day We have a problem with the accounts We can enter the game with them, but: 1-We cannot log into the forum with other accounts, or send a ticket When trying to log in, I write the name of the account and the pass and .... nothing....return to the initial screen 2-We cannot create new accounts or if one is created, it is immediately blocked (even without create the character in the game) "due to souspicious activity, this account has been locked" Not long ago, we lost an account under the same suspicion, (just for using the automatic hunting system ...), losing characters in Live and Classic A week ago, they blocked two Aden accounts, which were thankfully returned Could you inform what is happening? TY Link to comment Share on other sites More sharing options...
Lyfiasama Posted September 1, 2021 Share Posted September 1, 2021 1 - Try clearing the cache / cookies. 2- It's weird, are you using any app or program to try to log your accounts? Link to comment Share on other sites More sharing options...
Maraalo Posted September 2, 2021 Author Share Posted September 2, 2021 Hello, thanks for answering No, we do not use any program to start We already did the test of clearing cookies and cache Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted September 2, 2021 L2 Team Share Posted September 2, 2021 On 9/1/2021 at 4:04 AM, Maraalo said: Good day We have a problem with the accounts We can enter the game with them, but: 1-We cannot log into the forum with other accounts, or send a ticket When trying to log in, I write the name of the account and the pass and .... nothing....return to the initial screen 2-We cannot create new accounts or if one is created, it is immediately blocked (even without create the character in the game) "due to souspicious activity, this account has been locked" Not long ago, we lost an account under the same suspicion, (just for using the automatic hunting system ...), losing characters in Live and Classic A week ago, they blocked two Aden accounts, which were thankfully returned Could you inform what is happening? TY Unfortunately, since we don't have access to your account from here, you'll have to put in a Customer Support ticket. If you can't reach Support through the normal process through your Account Management page, you'll have to email them directly at support@lineage2.com. Give them as much details as you can, and they should be able to guide you. Link to comment Share on other sites More sharing options...
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