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Dimensional Merchant

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Is there some trick to picking up items?  I've tried logging out and clicking the box next to the merchant in town. Then opening the merchant by double clicking on them. I can see the items but when I click Receive nothing happens. 

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I didn't think so. The weight i think was around 25% and i had slots open. Also I've been over weight when trying to exchange soul shots and it gave me a weight warning. 

But dumped everything I didn't need into the warehouse and was able to get the items. Thanks for the suggestion. 

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